Theatre Team Lead - [FTS] Dollywood Theme Park - Full Time Seasonal

The Theatre Team Lead is responsible for overseeing the operations for Attractions and Guest Services under the purview of Entertainment. The Entertainment Operations Senior Team Lead will be responsible for ensuring that all requirements are met for providing a safe and pleasant experience for our Guests. This role will provide leadership, support and direction to teams while taking ownership of the venues as well as provide training for positive Guest interactions and ADA compliance. This role will have a high focus on exuding a positive countenance and demonstrating an overall enthusiastic demeanor. This role will also supervise/participate keeping Entertainment venues clean and high touch point areas sanitized.

Summary of Essential Functions and Responsibilities

• Develop Theatre Ambassadors to create a world-class service team by providing support, direction and guidance to teams and ensuring effective training for daily operations
• Oversee the sanitization of all high touch points in and around the Entertainment venues on a pre-determined schedule
• Verbally communicate and enforce Theatre Ambassador etiquette
• Assist Guests with information about various venues
• Meet, greet, and direct Guests in venues as needed
• Oversee the cleanliness of front of house theatres and surrounding areas and report any maintenance needs to Supervisor and Maintenance
• Maintain entertainment signage, as needed
• Provide training for new/current hosts, including how to handle Guest opportunities by following all company policies
• Ensure Guests’ needs are met through line management, friendly interactions, communicating accurate information in regard to park events, venue cleanliness and seating in theaters
• Responsible for collecting per-show attendance data and entering it into Park Pulse on a daily basis
• Able to file proper company paperwork, i.e. daily team reports, personal evaluations, and positive discipline
• Oversee special functions and assignments as needed
• Provide accurate park information to guests
• Serve as Theatre Ambassador point of contact in regard to all concerns or questions before contacting Entertainment PIC
• Perform Theatre Ambassador and/or Host’s duties, if needed

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old
• High School diploma or equivalent required
• Previous Leadership experience preferred
• Able to use a PC with knowledge of Word, Excel, Outlook and PowerPoint software
• Excellent Verbal Communicator- consistent and detailed
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply, and divide with accuracy
• Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• Must wear a costume as outlined by Entertainment team
• Able to work with and tolerate detergents and chemicals utilized in the area
• Able to wear all PPE as required
• Able to operate a 2-way radio and computer
• Able to perform job duties at indoor and outdoor venues while working in varying levels of light and visibility

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
• Able to meet the physical demands of the job
• Able to push or pull
• Able to climb steps

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.