Training Specialist

The Training Specialist is responsible for creating, maintaining, and continuously improving scalable learning content and curricula that support consistent employee onboarding, compliance, operational readiness, and professional development across Quva sites. This role serves as the enterprise owner and primary administrator of the Zensai Learning Management System (LMS), ensuring learning content, assignments, records, reporting, and user support are managed accurately and effectively. The Training Specialist partners closely with site training teams, functional leaders, subject matter experts, Quality, Operations, Human Resources, and Information Technology to translate business and regulatory requirements into engaging, practical learning solutions. The role complements site training by providing enterprise content, standards, tools, and LMS governance while site teams retain responsibility for local execution, hands-on qualification, and site-specific training delivery.

Key Duties and Responsibilities:

• Partner with site training teams and functional leaders to assess learning needs, identify capability gaps, and prioritize enterprise and site-supported training solutions

• Design, develop, revise, and maintain instructor-led, virtual, blended, and eLearning content using sound instructional design and adult learning principles

• Create structured curricula, learning pathways, onboarding programs, facilitator guides, participant materials, job aids, assessments, scripts, storyboards, simulations, and multimedia learning assets

• Translate complex technical, operational, quality, and business processes into clear, accurate, learner-centered training materials in partnership with qualified subject matter experts

• Establish reusable templates, content standards, naming conventions, review cycles, and version-control practices to promote consistency across sites

• Own day-to-day administration and governance of the Zensai LMS, including user support, course creation, content publishing, assignments, learning pathways, audience groups, completion records, and system configuration within assigned authority

• Maintain the LMS course catalog and learning architecture so content is current, searchable, appropriately assigned, and aligned with job roles and business requirements

• Provide LMS troubleshooting, end-user guidance, training, and one-on-one support for employees, managers, administrators, and site training partners; coordinate technical escalations with IT or the vendor when needed

• Generate LMS reports, dashboards, queries, and training metrics to monitor participation, completion, overdue learning, content utilization, and program effectiveness

• Coordinate LMS content migration, testing, validation, release, and retirement activities while maintaining accurate training records and documentation

• Facilitate train-the-trainer sessions and provide tools, guidance, and coaching that enable site trainers and subject matter experts to deliver learning consistently

• Work with site training teams to integrate enterprise curriculum with local orientation, on-the-job training, job qualification, and site-specific compliance requirements

• Support the development and continuous improvement of new employee onboarding and role-based learning plans across functions and locations

• Evaluate training effectiveness through learner feedback, knowledge checks, pre- and post-training measures, observation, completion data, and business feedback; recommend improvements based on results

• Ensure learning content is reviewed and updated when policies, procedures, systems, products, regulations, or business processes change

• Coordinate required reviews and approvals with Quality, Compliance, Legal, Human Resources, functional owners, and other stakeholders, as applicable

• Maintain organized source files, approval documentation, publishing records, and content inventories in accordance with document-control and record-retention expectations

• Support implementation of enterprise training policies, procedures, and governance standards while allowing for documented site-specific requirements

• Participate in cross-site training initiatives, system enhancements, audits, inspections, and continuous improvement projects as requested

• Manage multiple concurrent projects, communicate status and risks, and meet agreed milestones and deliverables

• Responsible for job code governance to ensure consistency across the enterprise and minimize the creation of new job codes in QMS

• Other duties as assigned

Competencies / Skills:

• Instructional design and curriculum development for adult learners across instructor-led, virtual, blended, and eLearning formats

• Learning management system administration, governance, reporting, troubleshooting, and end-user support; experience with Zensai strongly preferred

• Excellent technical writing, editing, facilitation, presentation, and written and verbal communication skills

• Ability to organize complex information and create clear learning objectives, assessments, job aids, and performance-based training materials

• Strong project management, prioritization, and stakeholder-management skills with the ability to coordinate work across multiple sites and functions

• Ability to build effective partnerships with employees and leaders in Operations, Quality, Human Resources, IT, Pharmacy Services, Commercial, and other business areas

• Working knowledge of process mapping, gap assessment, data analysis, training metrics, and continuous improvement methods

• High attention to detail, accuracy, document control, and follow-through in a regulated environment

• Proficiency with Microsoft 365 applications and learning-content authoring tools such as Articulate, Captivate, Vyond, or comparable platforms

Work Environment:

• Work is performed in office, remote, training-room, and manufacturing-site environments based on business needs

• Ability to sit and/or stand for extended periods and use standard office equipment, computer hardware, and software

• Regular travel to Quva sites is required to partner with local training teams, gather content, support implementations, and facilitate learning activities

• Flexibility to support training outside normal business hours may be required to meet site and shift needs

• Ability to comply with site safety, dress, access, and personal protective equipment requirements when working in operational areas

Qualifications:

• Legally authorized to work in the job posting country

• Bachelor’s degree in Instructional Design, Education, Learning and Development, Business, Life Sciences, or a related field preferred; equivalent relevant experience may be considered

• Minimum 3-5 years of experience in instructional design, curriculum development, learning technology, training, or a related role

• Demonstrated experience administering an LMS, including course and user management, assignments, reporting, troubleshooting, and content publishing

• Experience developing learning content with modern authoring tools and applying adult learning methodologies

• Experience supporting multiple locations or a distributed workforce preferred

• Experience in pharmaceutical manufacturing, healthcare, life sciences, or another regulated environment preferred

• Working knowledge of cGMP, GxP, document-control, or compliance training requirements preferred

To be considered:

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date.

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

It is the policy of Quva to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.