Transportation Services Specialist

Job Description

The Transportation Specialist - Control Tower Operations supports centralized transportation execution and customer service activities across Domino's Supply Chain Centers. This role manages transportation orders, load planning, carrier tenders, shipment visibility, exceptions, expedited freight, over, short and damaged shipment support, appointment issues, and customer inquiries while maintaining accurate updates in the Transportation Management System (TMS) and related case-management tools.

Serving as a central point of contact for Supply Chain Center teams, customer service partners, carriers, suppliers, and internal stakeholders, this role provides timely communication, owns issues through resolution, supports service recovery, maintains accurate documentation, and contributes to reporting, standard work, and continuous improvement within a 24/7 Control Tower environment.

What You'll Do

• Verify and audit incoming transportation orders, build daily and weekly load plans using approved route guides, modes, and carriers, and maintain accurate rates, accessorial assignments, shipment details, and supporting records in the TMS.
• Secure carrier coverage, manage tender activity and spot freight when needed, confirm carrier acceptance, and monitor shipment progress to support on-time pickup and delivery.
• Identify in-transit risks and exceptions; coordinate resolutions with carriers, Supply Chain Centers, suppliers, inventory teams, and internal partners; and support expedited or emergency transportation requests and third-party performance oversight.
• Resolve transportation-related phone, email, and case inquiries from initial contact through closure, including proactive status updates, escalation, documentation, service recovery, and appointment-conflict resolution.
• Support over, short, and damaged shipment variance research, coordination, and credit processing when applicable, while partnering with customer service teams on consistent case-management, handoff, and escalation practices.
• Maintain accurate process documentation, complete required audits, and generate or monitor reports and KPIs related to service, transportation execution, exceptions, responsiveness, and case resolution.
• Follow Control Tower standard work, shift handoffs, escalation protocols, and communication requirements; support technology testing, implementation, training, and adoption; and identify recurring issues and process improvements for escalation to Control Tower leadership.

What You'll Bring

In addition to the technical and functional requirements of this role, successful candidates demonstrate Domino's Hungry for MORE Ways of Working:

Be Curious

• Seeks clarity, asks thoughtful questions, and uncovers root causes to solve problems effectively.
• Actively pursues learning opportunities, applies feedback, and continuously develops new skills.

Connect the Dots

• Uses information and insights to identify opportunities and drive informed decisions.
• Builds strong partnerships across teams and considers the broader organizational impact of decisions.

Aim High

• Sets ambitious goals, challenges the status quo, and focuses on work that drives meaningful business results.
• Uses feedback and data to continuously improve performance and outcomes.

Shift Fast

• Adapts quickly to changing priorities and business needs while maintaining focus on results.
• Demonstrates resilience, sound judgment, and the ability to learn from setbacks.

Deliver More

• Takes ownership, executes with discipline, and consistently produces measurable results.
• Identifies opportunities to create additional value for customers, team members, and the business.

Qualifications

• 3+ years of experience in transportation scheduling, planning, brokerage, dispatch, customer service, logistics, or a related role.
• Experience managing high volumes of phone, email, system, or case communication in a fast-paced, deadline-driven environment.
• Hands-on experience with a TMS, shipment-visibility platform, case-management tool, or comparable operational system.
• Strong customer service, organization, communication, problem-solving, and multitasking skills.
• Ability to support a 24/7 operation and time-sensitive transportation or service-recovery needs.
• Strong sense of urgency and ownership with the ability to manage competing priorities.
• Ability to communicate concise, accurate, and actionable information to different audiences.
• Strong attention to detail and commitment to accurate system updates and documentation.
• Ability to resolve issues collaboratively and escalate risk appropriately.
• Customer-focused mindset and ability to remain professional during high-impact service events.
• Comfortable learning new systems, processes, and technology-enabled workflows.
• May require flexible hours, rotating schedules, weekends, holidays, or on-call coverage to support a 24/7 Control Tower operation.
• Requires frequent use of transportation, visibility, case-management, communication, and Microsoft Office tools.
• May require occasional travel to SCCs, corporate offices, carriers, suppliers, or project sites for training and operational support.

Preferred Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field preferred; equivalent education and experience may be considered.
• Knowledge of transportation modes, carrier networks, freight rates, regulations, OS&D, appointment scheduling, and industry practices.
• Experience with platforms such as e2Open, OTM, Blue Yonder, Manhattan, FourKites, Project44, or comparable tools.
• Proficiency in Microsoft Office, especially Excel, and experience with reporting or KPI monitoring.
• Experience supporting multi-site distribution, food service, private fleet, inbound freight, or centralized customer service operations.

Additional Information

Benefits:
•    Paid Holidays and Vacation   
•    Medical, Dental & Vision benefits that start on the first day of employment
•    No-cost mental health support for employee and dependents
•    Childcare tuition discounts
•    No-cost fitness, nutrition, and wellness programs 
•    Fertility benefits
•    Adoption assistance
•    401k matching contributions   
•    15% off the purchase price of stock   
•    Company bonus   

All your information will be kept confidential according to EEO guidelines.

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!