(UAE National Only) Senior Personal Banking Advisor.CXC - RBG - DBC RAK Call Center.41.Client Experience and Conduct Group
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Key details
- Location
- United Arab Emirates
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 1–3 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 6d ago
Skills
customer serviceoutbound calling
About the role
Responsible for handling inbound calls, assisting customers with their inquiries and service requests, providing accurate information, and initiating outbound calls as required.
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- University Graduate (preferably with some finance / banking or maths component).
- Bilingual.
- 1 - 3 years experience
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.