UK Pension Administrator Team Lead

The Role

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

A Pension Administrator at WTW:

• Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation

• Accurately handles basic member request such as data updates and straightforward calculations. This also includes answering queries via letter and email.

• Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.

• Resolves member queries by providing excellent member and client care in an empathic and supportive manner

• Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts

• Timely and accurate timesheet submissions

• Support colleagues for holiday cover and workload peaks

• Adhere to WTW hybrid work model, in-office compliance of 20%.

• Take initiative to proactively share knowledge and/or experience with team members

• Comply with ISO 9001, ISO 27001 and Professional Excellence standards

• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand

• Know and live the Willis Towers Watson values

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The Requirements

• Bachelor’s degree in Business, Finance, or with up to 2 years of relevant professional experience in administration, customer service, or BPO operations supporting financial services, insurance, or retirement benefits is an advantage and pass given assessments

  • Higher level-consideration:
    • Proven ability to manage more complex tasks with minimal supervision, mentor peers, or contribute to process improvements
    • 2+ years of relevant professional experience
• Interpersonal skills to include excellent written and verbal communication
• Proficiency in Microsoft Office tools including Outlook, Excel and Word
• Strong analytical and problem-solving skills
• Eagerness and commitment to learn and build pension administration expertise
• Able to work well under pressure and meet targets
• Ability to organize and prioritize with strong attention to details
• Professional and responsible approach to work, clients and associates
• Ability to complete multiple task within established deadlines

WTW is an equal opportunity employer