Ultrasound Dispatcher - REMOTE
Carrollton, TX, United States1w ago
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Skills
customer service
About the role
- Dispatch Sonographer to the proper geographical where needed
- Knowledge of Same day vs. Scheduled Services.
- Understanding Clients needs for services and how to create customer satisfaction by providing same day service.
- Prioritize STAT Exams as identified by Client and Protocols.
- Prioritize cases for “STAT”, ASAP and PRIORITY homes.
- Communicate and report problems to the Supervisor and respective Field Manager.
- Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
- When required, will assist the customer service representative with the overflow of client orders
- Call facilities to schedule cases for all exams, verifying diagnosis and symptoms and when necessary communicate directions for nursing staff to prep the patient prior to arrival.
- Understand diagnosis codes and Ultrasound study types; coordinate the two to ensure proper technologist is dispatched and patient prepped if necessary.
- Learn Medicare Guidelines (diagnosis, and scheduling guidelines)
- Remain knowledgeable with regards to medical insurances and understand where they may/may not be accepted.
- Verify cases upon completion by technologist.
- Technical issues reported by Technologist to be communicated to Supervisor.
- A thorough understanding of the assigned dispatch area's geography
- Schedule Fixed Physician sites and Prison on a weekly basis. Keep contact list up to date with each fixed site.
- Create work orders based on call or faxed requests
- Fax final report to facility at facility request.