Unemployment Insurance Manager (Adjudication)

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

This role leads the Unemployment Adjudication Team, including its supervisors and staff. You will manage daily operations, monitor performance and provide regular coaching and support.

• Run all day-to-day activities of the Adjudication Team.

• Give clear, supportive leadership and feedback to supervisors and staff.

• Act as a subject-matter expert and train the team on daily tasks.

• Work with executives to improve policies and procedures.

• Develop and refine practices that improve customer service and efficiency.

• Encourage teamwork within the group and with other teams.

• Track and analyze performance metrics to find issues and improve results.

• Maintain a positive, productive team culture.

• Lead a team that may work remotely, in hybrid schedules, or on-site, ensuring consistent communication and expectations.

• Represent the agency during public speaking events.

• Support the UI Senior Manager with budgeting and solving operational issues.

Required experience includes knowledge of federal or state employment/unemployment programs, with a strong preference for unemployment benefits experience. Supervisory experience or training is required, and call center experience is helpful. You must be able to guide teams through change, manage multiple priorities, and stay calm in a fast-paced environment.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20032388

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

This role leads the Unemployment Adjudication Team, including its supervisors and staff. You will manage daily operations, monitor performance and provide regular coaching and support.

• Run all day-to-day activities of the Adjudication Team.

• Give clear, supportive leadership and feedback to supervisors and staff.

• Act as a subject-matter expert and train the team on daily tasks.

• Work with executives to improve policies and procedures.

• Develop and refine practices that improve customer service and efficiency.

• Encourage teamwork within the group and with other teams.

• Track and analyze performance metrics to find issues and improve results.

• Maintain a positive, productive team culture.

• Lead a team that may work remotely, in hybrid schedules, or on-site, ensuring consistent communication and expectations.

• Represent the agency during public speaking events.

• Support the UI Senior Manager with budgeting and solving operational issues.

Required experience includes knowledge of federal or state employment/unemployment programs, with a strong preference for unemployment benefits experience. Supervisory experience or training is required, and call center experience is helpful. You must be able to guide teams through change, manage multiple priorities, and stay calm in a fast-paced environment.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20032388

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The candidate, at minimum, must have the following:

Option 1:

• 12 months experience as and Unemployment Insurance Supervisor