Universal Banker

Description

Universal Banker

Savers Bank | Retail Banking

Location: Charlton, Massachusetts
Job Type: Full-Time | On-Site
Compensation range: $19.00 - $23.00

At Savers Bank, we believe exceptional banking goes beyond processing transactions. It's about creating meaningful connections, earning trust, recognizing opportunities, and delivering financial solutions that make a difference.

We're looking for an enthusiastic, sales-driven Universal Banker who brings energy, initiative, and a passion for customer relationships to our Retail Banking team.

Our ideal candidate actively engages customers, ask thoughtful questions, uncover financial needs, and confidently recommend products and services that deliver value.

What You'll Do

Drive Sales & Build Lasting Customer Relationships

• Proactively engage customers to identify financial needs, uncover opportunities, and recommend appropriate banking products and services.
• Build and deepen relationships with existing customers while identifying opportunities to attract new business.
• Take ownership of individual sales and referral goals while contributing to overall branch performance.
• Confidently introduce deposit products, digital banking solutions, and other financial services that align with customer needs.
• Recognize opportunities for additional banking relationships and generate qualified referrals to appropriate business partners.
• Participate in branch sales initiatives, promotional campaigns, and community outreach efforts.
• Maintain accurate records of customer interactions, sales activities, and follow-up opportunities using available banking and CRM systems.
• Demonstrate initiative, accountability, and a consistent commitment to achieving results.

Deliver an Exceptional Customer Experience

• Create welcoming, personalized experiences that build customer confidence and loyalty.
• Ask meaningful questions, actively listen, and offer solutions that address both immediate and long-term financial needs.
• Process deposits, withdrawals, transfers, loan payments, and other banking transactions accurately and efficiently.
• Resolve customer concerns professionally while identifying opportunities to strengthen relationships.
• Follow through on customer commitments to ensure satisfaction and continued engagement.

Provide Comprehensive Banking Solutions

• Open, maintain, and service consumer deposit accounts.
• Assist customers with debit cards, online and mobile banking, account services, and other financial solutions.
• Educate customers on products and services that enhance convenience and support their financial goals.
• Recognize opportunities to introduce customers to lending and other specialized banking services.

Support Branch Performance & Operational Excellence

• Accurately balance cash drawers and support ATM, vault, and daily branch operations.
• Follow established security procedures, internal controls, and banking regulations, including Bank Secrecy Act requirements.
• Support fraud prevention and maintain the highest standards of accuracy and confidentiality.
• Collaborate with teammates to achieve branch objectives and deliver consistent service.
• Contribute to a positive, high-performing environment where teamwork, accountability, and results matter.

PHYSICAL DEMANDS:

• Frequently moves about freely within the branch/office environment to conduct work activities and interact with clients.
• Continuously operates computers and office productivity equipment such as phones, printers, and audio/visual aids.
• Frequently remains seated for extended periods to perform desk-based work.
• Occasionally lifts and carries lightweight objects and materials, such as boxes of supplies, ledgers, or files under 20 lbs.
• Infrequently stoops, kneels, or reaches during activities like accessing lower file drawers or storage areas.
• Continuously communicates verbally in person and over the phone/video conferencing tools to staff and clients.
• Continuously utilizes visual acuity to operate equipment and review documents, reports, and computer screens.
• Occasionally sets up and breaks down displays and promotional materials at external events, requiring lifting, carrying, and assembling equipment and displays.

Requirements

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2–3 years of banking experience.
• Demonstrated experience in customer service, cash handling, and financial transactions.
• Strong relationship-building and consultative sales skills.
• Ability to identify customer needs and confidently recommend appropriate products and services.
• Self-motivated, goal-oriented approach with a commitment to individual and team success.
• Excellent communication, problem-solving, and organizational skills.
• Strong attention to detail and understanding of banking compliance and security practices.
• Ability to work collaboratively in a fast-paced, customer-focused environment.

Preferred Qualifications

• Previous experience as a Universal Banker, Personal Banker, Relationship Banker, or similar retail banking professional.
• Demonstrated success meeting or exceeding sales, referral, or relationship-development goals.
• Experience opening and servicing consumer deposit accounts.
• Familiarity with CRM systems, customer follow-up strategies, and sales activity tracking.
• Experience generating referrals and supporting branch business development initiatives.
• Bachelor's degree in business, finance, or a related field.

The Mindset That Makes You Successful at Savers

We're looking for team members who:

• Think Beyond the Transaction: Every customer interaction is an opportunity to strengthen a relationship.
• Take Initiative: You're comfortable starting conversations, identifying needs, and following through on opportunities.
• Own Their Results: You take pride in setting goals, measuring progress, and contributing to branch success.
• Sell With Purpose: You understand that great salesmanship begins with listening, trust, and recommending the right solutions.
• Win as a Team: You celebrate shared accomplishments and support your teammates in achieving collective goals.
• Represent Our Community: You believe in building meaningful relationships both inside and outside the branch.