Utility Training Specialist

Learn more about the City of Edmond by visiting the City of Edmond's website.

Starting Salary: $17.59

About this Position

The Utility Training Specialist assists with training and instructing the Utility Customer Service Department. They primarily perform clerical work, including scoring phone calls, performing quality checks, and assisting with various training and reporting needs.

Utility Customer Service (UCS) employees also function as first responders during emergencies such as inclement weather events. When emergencies arise, UCS employees are required to work normal working hours to assist UCS in meeting operational needs.

Should an emergency arise or continue after normal working hours, UCS employees may be asked to provide their services on a voluntary basis until the emergency is resolved.

Qualifications

• High school degree or GED equivalent
• 12–18 months of related training and or experience
  • Or equivalent combination of education and experience
• Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier

Responsibilities

• Complete and score phone and new account quality checks
• Generate and maintain score reports
• Provide support for onboarding and new hire training
• Provide side-by-side and hands-on training for new team members
• Assist with logging and tracking training hours
• Help maintain the online customer portal
• Address internal team needs
• Generate utility reports and contact customers by phone, email, or mail
• Assist with creating and performing professional development and utility-specific training
• Provide back-up to the customer phone call queue as needed
• Work during off-hours on a voluntary basis during emergencies (occasionally and upon request)

Necessary Skills

• Strong communication skills, both verbally and in writing
• Detail orientation
• Organization
• Ability to meet the required physical standards for this position
• Ability to pass extensive background process and pre-employment screenings

Benefits

• Generous benefits package including health, vision, and dental insurance
• Retirement plans
• Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
• Sick leave, vacation days, earned time off, paid holidays, and longevity rewards
• Paid parental leave
• Potential for bilingual pay
• A tangible impact to the Utility Customer Service Department and residents in the City of Edmond
• A dynamic and inclusive environment where your contributions are valued

APPLICATIONS WILL BE ACCEPTED UNTIL POSITION IS FILLED.

THIS JOB OPPORTUNITY MAY BE RE-PUBLISHED AS NEEDED.

The City of Edmond is an equal opportunity employer. Edmond does not discriminate against employees and/or potential employees. Adverse action based upon an applicant’s and/or employee’s race, gender, gender identity, sexual orientation, age, religion, national origin, pregnancy, disability, genetic information, and military service is expressly prohibited. No decision affecting the terms, conditions and/or benefits of employment with the City of Edmond is based upon an individual’s membership in any of the aforementioned protected classes.