V108 - Medical Records and Case Coordinator

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as a Medical Records and Case Coordinator, where you will provide hands on support to a growing legal team while helping keep client matters organized and moving forward. In this role, you will manage medical records and billing documentation, communicate with clients, support incoming calls, and assist with essential case preparation activities. As you grow in the position, you will have the opportunity to take on more advanced responsibilities, including lien management, medical chronologies, demand packages, and legal document preparation. This opportunity is ideal for someone who communicates exceptionally well in English, enjoys wearing several hats, and approaches their work with professionalism, organization, and a collaborative attitude. You will join a supportive environment where training is provided gradually and where adaptability and a willingness to learn will help you succeed.

• Monthly Compensation Range: From 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Assist with incoming calls as part of the firm’s rotating phone coverage.

• Prepare medical chronologies, summaries, key documents, and demand packages using available tools and AI assistance.

• Support attorneys and legal staff with ongoing personal injury case management.

• Maintain organized and accurate case information in Filevine.

• Communicate with clients professionally through email, SMS, and telephone.

• Manage medical records, bills, balances, liens, and related case documentation.

• Support legal document preparation and additional case related tasks as responsibilities expand.

Requirements:

• Excellent written and verbal English communication
• Strong organizational and document management skills
• Professional client communication and service orientation
• Detail-oriented approach to records, billing information, and case documentation
• Ability to manage multiple responsibilities and shifting priorities
• Adaptability and willingness to learn new legal processes
• Strong interpersonal and collaboration skills
• Professional and approachable communication style
• Ability to work effectively with attorneys and legal support staff
• Strong follow through and task management
• Comfort handling telephone, email, and SMS communications
• Ability to learn progressively and take on increasingly complex responsibilities
• Familiarity with personal injury case workflows
• Filevine proficiency preferred

• Location and timezone: Remote, Eastern Standard Time (EST)

• Working Hours: Monday to Friday from 8:30AM to 5:30PM EST

• Expected call volume: Moderate

• Software and Tools Required:

- CRM: FileVine

- VOIP: RingCentral

- Other: Zoom

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.