Vehicle Services Team Leader (100% Onsite)
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Skills
About the role
What You’ll Be Doing
The Vehicle Services Team Leader will serve as the primary owner of all operational processes and training frameworks for the team. This role is designed for someone who excels at building, documenting, and improving workflows and who can confidently train others to execute the work, rather than performing the day-to-day tasks themselves. The ideal candidate brings a strong process-training skillset, takes full ownership of standards and documentation, and ensures the team is consistently equipped, aligned, and performing at a high level.
Position is 100% onsite in Ford World HQ
not remote or hybrid
During a Typical Day, You’ll
· Process Ownership: Develop, document, and maintain all workflows, SOPs, and process maps for the team.
· Team Leadership and Employee Development: Lead, develop, coach, support, and evaluate the team:
o Hold monthly one on one meetings with all team members
o Provide timely feedback and coaching
o Participate in the performance management process, delivering both informal and formal feedback and coaching as needed
o Create and deliver performance reviews
o Coordinate system ID and access set up for all department new hires
o Manage team attendance
o Recognize and reward excellent team performance
o Employee engagement and morale building
o Manage sheet approval for all direct reports, ensuring that all corrections are submitted within required timeframes
· Training Development: Create and deliver training programs, refreshers, and onboarding materials for the Vehicle Services Limited Serve team.
· Documentation Management: Maintain a centralized, up-to-date library of all process and training materials.
· Quality & Compliance: Ensure processes align with business requirements, compliance standards, and best practices.
· Continuous Improvement: Identify gaps, inefficiencies, and opportunities to streamline operations.
o Interact with key users for feedback to make process improvement / enhancement recommendations.
o Partner with Manager on monthly business reports and process improvement initiatives.
· Team Enablement: Equip team members with the knowledge and resources needed to perform their roles effectively.
o Interview prospective new employees; provide feedback and hiring recommendations to Management team.
o Be visible online and available. Interact with the team regularly through team meetings, one-on-one meetings, etc.
· Performance Support: Partner with leadership to address performance trends through process updates or targeted training.
· Cross-Functional Collaboration: Work with key stakeholders to ensure processes remain aligned with business goals and operational changes.
o Attend meetings to resolve issues and discuss program changes and enhancements.
o Handle special project/case requests.
o Keep abreast of anticipated launches and changes.
· Other:
o Adhere to and support all Percepta and program initiatives, systems and policies.
o Support all Percepta policies and procedures.
o Complete additional tasks / projects as needed.
What You Bring to the Role
Education
· Associate’s degree or equivalent experience required.
Experience
· 3-5 years of progressive experience is required, including:
·