Veterinary Receptionist - O'Fallon , IL

Who we are

Four Paws Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Full-Time

Salary: Negotiable based on experience and skill set

Schedule: 4 days per week and every 3rd Saturday/Sunday rotation

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love helping people, adore animals, and keep your cool when the phones are ringing? Put your people skills to work for pets and the people who love them.

At Four Paws Animal Hospital, great veterinary care begins with compassion, communication, and teamwork. Our full-service animal hospital in O’Fallon, Illinois, provides comprehensive veterinary care, including physical rehabilitation and acupuncture, in a busy, collaborative environment.

We’re looking for a friendly, organized, and motivated Veterinary Receptionist who can create a welcoming experience while keeping up with the pace of a growing hospital. With a four-day work week, you’ll have time to recharge. As one of the first people our clients meet, you’ll help every visit run smoothly from start to finish.

Why Our Veterinary Receptionists Love It Here

• A four-day work week, with weekends shared on a rotation
• A collaborative, supportive, team-driven environment
• The chance to work in a high-quality, full-service veterinary hospital
• Exposure to physical rehabilitation and acupuncture, so you can keep expanding your veterinary knowledge
• More than answering phones: you’ll connect clients with the care their pets need and help keep the hospital moving
• Professional development and continuing education to help you learn and grow
• A workplace that values compassion, efficiency, and excellent client service
• A role where your organization and communication skills make a difference every day

What Our Veterinary Receptionists Do

• Greet clients and patients with warmth and professionalism
• Schedule appointments efficiently and accurately
• Answer phones and manage multiple lines in a busy hospital
• Direct calls and client concerns to the right veterinary team member
• Process payments and keep financial information accurate
• Maintain complete and accurate client and patient records
• Communicate clearly with veterinary assistants, technicians, and doctors
• Help coordinate front-desk and hospital workflow
• Provide compassionate customer service, even during busy or emotional moments
• Jump in where needed to keep the day running smoothly

What Our Veterinary Receptionists Bring

• Previous animal experience, strongly preferred, such as work in a veterinary clinic, kennel, shelter, or similar setting
• Front desk or customer service experience, a plus
• Strong multitasking and organizational skills
• The ability to thrive in a fast-paced environment while keeping a positive attitude
• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Comfort handling high call volumes and a busy front desk
• A professional, compassionate approach to clients and their pets
• A team-oriented attitude and a willingness to learn
• Availability to work weekends on rotation and a flexible schedule
• The ability to adapt to changing priorities and busy periods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re a friendly, organized Veterinary Receptionist who enjoys helping people, cares about animals, and stays calm when the front desk gets busy, we’d love to meet you. Bring your communication skills, attention to detail, and team-first attitude. In return, you’ll get a place where you can keep learning while making a difference for pets and their people.

Apply today and join the team at Four Paws Animal Hospital!

Diversity, equity, inclusion, and belonging are core values at Four Paws Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.