Vice President, Implementation Services

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

Responsibilities for the Vice President, Implementation Services

• Set and execute the enterprise and SMB implementation services strategy, operating model, and multi-year roadmap in alignment with company growth, customer success, and profitability objectives
• Lead, develop, and scale a high-performing implementation organization, including leaders and multidisciplinary teams, through workforce planning, succession development, coaching, and clear performance expectations
• Own the implementation portfolio and governance framework, ensuring appropriate resource allocation, disciplined risk management, delivery quality, timely execution, and achievement of customer outcomes
• Establish and continuously improve scalable implementation methodologies, tools, quality standards, and controls that accelerate time to value and support organizational growth
• Serve as the executive sponsor for strategic and complex customers, advising client executives, setting expectations, resolving escalations, and strengthening long-term relationships
• Partner with Sales, Product, Engineering, Customer Success, Finance, and other functions to align solution readiness, capacity, commercial commitments, and client needs across the full customer lifecycle
• Define and monitor key performance indicators for implementation quality, utilization, financial performance, client satisfaction, and operational efficiency; translate insights into decisive action
• Provide executive-level reporting and recommendations to senior leadership regarding portfolio health, business risks, investment priorities, organizational capability, and opportunities for innovation undefined

Qualifications of the Vice President, Implementation Services

• Bachelor’s degree in business, technology, healthcare administration, or a related field; or an equivalent combination of education or relevant experience; advanced degree preferred
• 12+ years of progressive experience in software, SaaS, or technology-enabled services implementation, including responsibility for complex enterprise client deployments
• 8+ years of external client-facing experience with demonstrated success advising senior executives and managing critical escalations
• 7+ years of people leadership experience, including leading managers and geographically or functionally diverse teams
• Demonstrated success scaling an implementation function, improving delivery performance, and managing departmental budgets and operating plans undefined

Knowledge, Skills, and Abilities of the Vice President, Implementation Services

• Enterprise-level strategic planning and the ability to convert business objectives into implementation priorities, operating plans, and measurable outcomes
• Executive presence and communication skills, with the ability to influence senior leaders, advise client executives, and align stakeholders through complex decisions
• Strong command of portfolio governance, implementation methodologies, capacity planning, risk management, change leadership, and continuous improvement
• Financial and commercial acumen, including accountability for budgets, forecasts, utilization, margin, contract commitments, and investment decisions
• Ability to build organizational capability through leadership development, succession planning, talent assessment, and a culture of accountability, collaboration, and customer focus
• Broad knowledge of enterprise software implementation, integrations, data migration, solution delivery dependencies, and the operational requirements of complex customer environments 

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.