Virtual Claims Adjuster

Description

Capstone ISG is hiring Virtual Claims Adjusters to manage low- to moderate-complexity residential and commercial property claims from initial contact through final report. This is a fully remote, production-focused, deadline-driven role where adjusters independently manage their caseload and are evaluated on turnaround time, reporting compliance, and file quality.

Prior claims experience valued but not required. Paid training is provided in coverage analysis, claim investigations, reporting, and Xactimate. Dedicated workspace and reliable high-speed internet is required. The successful candidate will have an independent adjuster’s license or be able to obtain the same within the first 45 days.

Key Responsibilities

• Review policies and forms to determine coverage and exposure.
• Gather loss details effectively and investigate the cause of loss accurately and thoroughly.
• Smoothly guide policyholders, contractors, and others through the virtual inspection process.
• Prepare repair/rebuild estimates using Xactimate.
• Communicate claim status clearly with clients and insureds.
• Submit detailed claim reports accurately and on time.

What We Want

• Intrinsically motivated individual with strong organization skills and ability to manage a high-volume caseload.
• Excels under deadlines with proactive communication and follow-up skills, moving the claim towards a fair resolution quickly.
• Strong written, verbal, and negotiation skills, applying good judgment when information is incomplete.
• An independent thinker and worker who is coachable and able to apply feedback quickly.
• A quick study with new software and highly proficient with Microsoft Office.

Benefits

• Fully remote work
• Company-provided equipment
• 50% reimbursement of home internet
• Medical, dental, and vision insurance
• 401(k)
• Short- and long-term disability
• Life insurance
• Sick, vacation, and holiday pay
• Monthly fitness membership contribution
• Paid training

Requirements

Preferred Qualifications

• Successful experience in formal or non-formal teaching settings is highly valued.
• Bachelor's degree or equivalent claims experience preferred.
• Property claims, construction, restoration, mitigation, or other deadline-driven experience

Bottom line: This is a remote, production-oriented claims adjusting job paying $60K–$70K, with paid training and benefits. The biggest priorities are hustle, organization and details, effective communication, meeting deadlines, complete documentation, and a willingness to learn.