Visitor Experience Representative

The Visitor Experience Representative (VER) serves as the public face of the USS Constitution Museum and is essential to fulfilling the Museum’s goal of creating a positive, memorable experience where visitors can learn and connect to history. Interacting with over 300,000 visitors annually, this position serves a dual-role by providing outstanding visitor service at the admission desk and leading a range of hands-on learning experiences for family and adult audiences throughout the museum’s exhibits.

Admission Desk: Act as a resource for visitors by welcoming and orienting them to the Museum’s offerings and other attractions in and around the Charlestown Navy Yard. Clearly communicate the Pay What You Can admission policy and accurately process financial transactions. Track daily visitation statistics and complete associated paperwork. Manage high volumes of visitor traffic and large crowds while providing personal attention to as many individuals as possible. Promptly and courteously answer incoming calls on the multi-line telephone system. Provide immediate and appropriate responses to safety and security concerns.

 

Exhibit Interpretation: Communicate information about USS Constitution’s history and engage with children, families, and adults in a way that respects their individual needs, motivations, and abilities. Provide positive and memorable experiences by facilitating a range of hands-on, minds-on programs and tours. Recognize and act on opportunities to enhance a visitor’s engagement in the exhibits by providing one-on-one assistance or by facilitating short activities at hands-on areas. Maintain exhibit spaces by resetting and restocking materials. Inform visitors of safety guidelines and, when possible, provide reasonable alternatives. Prepare materials for activities, programs and events. Learn more about the USS Constitution Museum’s exhibit and program philosophy at www.engagefamilies.org.

Qualifications:
Ideal candidates have graduated from or are currently enrolled in a BA program in History, Museum Studies, or a related field and/or have a demonstrated interest in public history, the museum field, education, or maritime culture. 

They possess strong customer service skills, a mature and welcoming disposition, and an enjoyment for interacting with members of the public. They are detail-oriented, display a positive attitude with visitors and staff members alike, and are willing to work as part of a team. 

Morning, evening, and weekend hours are required. 

Previous employment or volunteer experience in a museum or historic site setting is preferred.

Available Schedules:

Substitute VER – A flexible schedule to help cover staff vacations and assist around busy holidays, school vacation weeks, etc.

 

Benefits: Free parking in the Charlestown Navy Yard. Pre-tax transportation benefit for qualified commuting costs. Holiday pay (time and one-half) when working an official holiday. Sick time accrual. Complimentary admission to 25+ New England museums & cultural organizations. Museum store discount.