Volunteer and Outreach Coordinator

Description

Overview: As a growing 501 C3, Non-profit organization, CRCI is always looking for new talented individuals who can be an addition to its efforts. It is CRCI’s Management's desire that each person involved with the organization (paid or not paid) has a burden for the lost, the sick, and the suffering. It is also important that all staff recognize that they are a representative of CRCI, and the actions will affect the community's outlook upon it. Staff is a representative of the CRCI program, and it will be expected for them to conduct themselves in a manner that would always promote and elevate the image of CRCI to the community. Any behavior that promotes a negative image of the organization is unacceptable.

Position Overview: The position of Volunteer and Outreach Coordinator will function as the department's support for all avenues of outreach (outside of mass communications) such as donors, volunteers, community and agency partners, and event participants. The position will also be responsible for providing support in coordinating logistics around community and fundraising events, as well as engagements.

1. Donor Outreach

Support the team as needed in communicating with donors.

• Participate as requested in initial thank-you calls, handwritten thank-you notes, 30-day e-blasts, recurring donor asks, follow-ups, campaign updates, and donor anniversaries.
• Ensure all engagements (e.g., newsletters, campaign communications) are accurately recorded in donor profiles.

2. Data Collection and Reporting

Responsible for collecting, managing, and reporting accurate data on volunteer engagement to support strategic decision-making and organizational growth, including:

• Proficiency in CRM Software: Demonstrated experience using donor and volunteer management systems (Bloomerang) for data entry, tracking, and reporting.
• Accurate Data Entry: Strong attention to detail with a commitment to maintaining accurate, up-to-date, and complete records for donors, volunteers, and event engagements.
• Reporting & Analysis: Ability to generate and interpret regular reports (monthly, quarterly, annual) on volunteer outreach, volunteer engagement, and event participation to inform strategy and demonstrate impact.
• Communication Logging: Maintain thorough documentation of all volunteer communications and ensure proper coding and activity tagging in Bloomerang.
• Data Integrity & Compliance: Ensure that all data practices comply with organizational policies and relevant data protection standards (e.g., confidentiality, GDPR if applicable).
• Collaborative Data Use: Work cross-functionally with Marketing, Community Relations, and Executive Leadership to share relevant data insights and support strategic planning.

3. Volunteer Coordination
Coordinate volunteer engagement and logistics to support CRCI’s mission, including:

• Developing and maintaining a systematic plan for volunteer recruitment, retention, follow-up, and recognition.
• Identifying and communicating volunteer needs in coordination with Brand Strategist and Development and Event Coordinator.
• Maintaining accurate volunteer records in Bloomerang.
• Scheduling and hosting quarterly or bi-annual volunteer orientations, socials, and cohort meetings.

4. Event & Department Logistics
Oversee and execute logistics for volunteer engagements, including:

• Collaborating with internal teams and committees program to ensure needs are met as it relates to volunteer engagement
• Create new opportunities for volunteers to become involved in the organization and new areas of interest for the program residents.
• Supporting the Development Department in coordinating any volunteer logistics for agency, church, business, and community partnerships and sponsorships.
  
  Additional Support Areas
• Participate in fundraising events, donor gatherings, and public relations initiatives as necessary to recruit new volunteers.
• Represent Christian Recovery Centers, Inc. at external events, meetings, and conferences to promote the organization’s mission and expand its volunteer network.

Requirements

• Community outreach: Experience building relationships with local organizations, churches, businesses, and community leaders.
• Nonprofit work: Previous employment or volunteer experience with a nonprofit or community service organization.
• Public speaking: Experience presenting programs and services to groups of various sizes.
• Relationship management: Experience maintaining partnerships and following up with community contacts.
• Event coordination: Experience organizing outreach events, informational sessions, or community meetings.
• Volunteer coordination: Experience recruiting, training, scheduling, and supporting volunteers.
• Written communication: Experience writing outreach emails, newsletters, promotional materials, and social media posts.
• Referral coordination: Experience connecting individuals and families with appropriate programs and community resources.
• Database and reporting: Experience tracking contacts, outreach activities, and results using a CRM or spreadsheet.
• Mission-related service: Experience working with the populations the organization serves, such as individuals in recovery or families facing hardship.