Volunteer Services Supervisor
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Key details
- Location
- Scottsbluff, NE, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 3–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3w ago
Skills
About the role
The Volunteer Services Supervisor provides leadership, oversight, and strategic direction for Regional West Health Services' volunteer program and gift shop operations. In this role, you'll develop, coordinate, and sustain a robust volunteer program that enhances patient care and hospital operations while ensuring successful management of the gift shop. You will serve as a key liaison between hospital leadership, volunteers, staff, and community partners, helping strengthen Regional West's connection to the communities we serve.
This is an exciting opportunity for a relationship-focused leader who is passionate about community engagement, volunteerism, customer service, and operational excellence.
A Day in the Life of
As the Volunteer Services Supervisor, you'll oversee all aspects of the volunteer program, including recruitment, screening, onboarding, placement, training, scheduling, recognition, and ongoing engagement of volunteers throughout the organization. You'll collaborate with department leaders to identify meaningful volunteer opportunities while ensuring volunteer activities align with organizational policies, regulatory requirements, and hospital needs.
You'll work closely with Human Resources, Occupational Health, Infection Prevention, and other departments to coordinate volunteer onboarding requirements, maintain compliance records, and ensure appropriate screening and credentialing processes are completed. You'll also monitor volunteer activities, address performance concerns when needed, and promote a positive, rewarding volunteer experience.
In addition, you'll oversee gift shop operations in partnership with the Lead Gift Shop Attendant. Responsibilities include inventory management, merchandising, purchasing, vendor relationships, budgeting, revenue monitoring, and ensuring a welcoming environment for patients, visitors, and employees. You'll help drive sales, support fundraising goals, and maintain operational accountability and continuity.
You'll build strong relationships with community organizations, schools, civic groups, and hospital leaders while evaluating program effectiveness, identifying opportunities for improvement, and supporting strategic initiatives that advance Regional West's mission.
Qualifications
- Bachelor's degree in Business Administration, Nonprofit Management, Hospitality, or a related field preferred.
- Three to five years of experience in volunteer coordination, nonprofit leadership, or healthcare administration required.
- Demonstrated experience in program oversight, supervision, or coordination of staff and volunteers preferred.
- Excellent communication and customer service abilities.
- Ability to collaborate effectively with leaders, staff, volunteers, and community partners.
- Experience managing multiple priorities and projects in a dynamic environment.
Why Regional West?
- Lead a program that directly impacts patients, families, and the community.
- Build meaningful partnerships with community organizations and volunteers.
- Work collaboratively with organizational leaders to support patient experience and operational excellence.
- Contribute to strategic initiatives that strengthen community engagement and service delivery.
- Competitive compensation and comprehensive benefits package.
A conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.