VP of Client Services

Real ownership from day one, not check-ins and micromanagement. That's what the VP of Client Services role at Nortal looks like. 

What working with us looks like 

• Remote work with a LATAM team. Coffee breaks, tech talks, and games keep it human, even at a distance. 

• No micromanagement. We hire for autonomy and expect you to use it. 

• Support beyond the job. Our People Care team helps with time off, wellness, and anything in between. 

• Our accounts team handles client relationships, so you focus on the work. 

What you get 

• Competitive USD salary. 

• Full remote work, with coworking spaces across LATAM if you want to meet the team in person. 

• Paid time off under your country's rules, at full salary. 

• National holidays. 

• Sick leave, no stress attached. 

• A yearly refundable credit. Spend it on anything related to your health and well-being. 

• A day off for your birthday. 

About this search 

Great talent doesn't wait for job postings, so we don't either. We're building a network of skilled professionals for roles that come up regularly with our clients. 

Join our Future Talent network and you'll be one of the first people we reach when the right opening appears. We make around 160 hires a year, so it happens often. 

The role 

As a VP of Client Services, you will own and grow our portfolio of US clients by 10–15%+ every year. You'll lead a team of Customer Success Managers (CSMs), be the senior relationship holder for our clients' leaders, and own the portfolio's revenue forecast and margin. 

 

Your day-to-day: 

Grow the US portfolio 

• Manage our portfolio of US clients and grow each account to $20M+ in annual revenue. 

• Spot growth potential across the current portfolio: new business units, new stakeholders, and new service lines we can sell to clients we already serve. 

• Build a yearly growth plan per account: where we'll expand, what's at risk, and what we'll do about both. 

• Lead renewals, contract extensions, and rate negotiations. 

Lead the Client Success team 

• Lead, coach, and grow a team of CSMs so they hit their account growth targets. 

• Set clear goals per CSM and account, and review progress every month. 

• Raise the bar on how the team plans accounts, runs business reviews, and works in the CRM. 

Build a network inside our clients 

• Build trusted relationships with client executives, from IT leaders to the C-suite.