VP Operations

Troon is pleased to announce an exceptional career opportunity for a Vice President, Operations, based in Scottsdale, Arizona or Irvine, California. We are seeking a highly motivated individual who is eager to learn, solve, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Troon is seeking a Vice President, Operations to drive client value, strengthen retention, increase product adoption, and oversee a portfolio of private, resort, and daily-fee properties. This leader will provide strategic direction and support to the General Managers responsible for delivering exceptional operational and financial performance across the portfolio.

At Troon, success is measured by what clients, members, guests, and associates experience every day: strong financial results, outstanding service, engaged memberships, and thriving teams. The Vice President, Operations plays a critical role in making that success a reality. This individual recruits, develops, and leads high-performing General Managers, establishes clear accountability, and demonstrates the value of Troon’s management approach to owners, boards, members, and associates alike.

Combining hospitality with operational excellence, this leader ensures every property delivers exceptional experiences while achieving its business objectives.

Essential Duties:

1. Client value and retention
2. Be the senior face of Troon to owners, boards and committees; run a structured review with each client at least quarterly.
3. Spot risk early: sentiment, governance shifts, fee pressure and renewal timing, well before a vote or deadline.
4. Own renewals and the case for Troon’s value, with evidence rather than adjectives.
5. Carry hard messages (dues, assessments, leadership changes) with preparation and credibility.
6. Coordinate communication between Troon, its sub-brands and owners so clients hear one voice.

1. Financial performance
2. Lead budget and forecast cycles for each property: challenge assumptions, approve, and present to ownership.
3. Read each property’s P&L, balance sheet and cash flow monthly; act on the signals, not the summary.
4. Protect flow-through, manage labor and cost of sales, and keep operating accounts and cash healthy.
5. Conduct property reviews and report financial results to stakeholders.
6. Steer capital projects on time and within budget, including owner and committee communication.

1. Business growth
2. Support new business: site visits, diligence, proposals, presentations and onboarding of new properties.
3. Grow scope and revenue with existing clients and drive membership and guest growth plans.
4. Work with Sales, Finance, Marketing and HR to turn market insight into opportunity.
5. Bring a point of view on where private clubs, resorts and daily-fee markets are heading.

1. Leadership of General Managers and talent
2. Recruit, onboard, coach and evaluate General Managers and other key managers.
3. Set clear annual goals with each GM and measure progress against them.
4. Build bench strength and succession plans so no property depends on one person.
5. Act promptly on performance and culture issues; recognize and celebrate wins.
6. Train key personnel in Troon operating standards.

1. Experience and brand
2. Hold a consistent Troon standard across member-owned, privately owned, resort and daily-fee properties without making them look alike.
3. Walk properties, listen to members, guests and associates, and turn what you hear into change.
4. Ensure food and beverage, golf, fitness and events programs are relevant, approachable and worth the price.
5. Show associates, every day, why working for Troon is worth it.

1. Governance and company leadership
2. Drive company-wide initiatives that carry Troon’s vision and culture.
3. Manage employment, safety, insurance and legal risk with corporate partners, including support for associate hearings and reviews.
4. Recommend and implement strategic operating changes.
5. Be a collaborative peer to other Vice Presidents and corporate functions.

How Success Is Measured:

Client Retention