Waitress - Hotel Franchised

Job Description

About Grand Mercure Business Bay

Grand Mercure Business Bay is a 270-room premium hotel located on Al Abraj Street along Marasi Drive, in the heart of Dubai's Business Bay district. Rooted in the Grand Mercure brand ethos, the property celebrates "pride of place" through refined grandeur, cultural immersion, and heartfelt human connection. The hotel offers four versatile meeting rooms, a club lounge, five dining and entertainment venues, and an enhanced outdoor pool terrace overlooking the Business Bay skyline .

As part of Accor's internationally trusted portfolio, Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity, discovery, and cultural sensitivity. The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller .

Position Overview

As a Waitress at Grand Mercure Business Bay, you are a Heartist®—an artisan of heartfelt connections. Your primary purpose is to deliver a refined, culturally immersive dining experience that embodies the Grand Mercure promise of "Discover Local, Grandly." You are responsible for providing courteous, efficient, and professional food and beverage service while ensuring the highest standards of hygiene, safety, and guest satisfaction. You act as a storyteller of Dubai's local flavors, ensuring every guest feels genuinely welcomed and cared for in a premium environment.

Key Responsibilities

• Provide courteous and professional service at all times, anticipating guest needs and fulfilling requests promptly to guarantee satisfaction.
• Demonstrate knowledge of menu items, particularly local and regional dishes, to recommend pairings and enhance the guest's sensory immersion.
• Ensure the accuracy of all orders, paying meticulous attention to details such as side dishes, sauces, and special dietary requirements.
• Deliver complimentary welcome fruit baskets and beverages to guest rooms as per hotel standards.

• Collect food and beverages from the kitchen and bar counter promptly, ensuring correct temperature and presentation.
• Set tables according to seating arrangements, refill condiments, and clear/clean tables promptly after guests depart.
• Prepare the setter area, pre-set trays and trolleys for the next shift, and participate in pre-opening and special function setups.
• Handle billing accurately, including cash and card payments, adhering to the hotel's cashiering policies.
• Ensure tableware is spotless and polished; send operating equipment for burnishing and monitor its return.

• Maintain strict personal cleanliness; wear a clean uniform with hair tied back; avoid jewellery that could harbor bacteria .
• Wash hands thoroughly at designated stations before work, after toilet breaks, after handling waste, and after breaks .
• Understand menu ingredients to answer guest queries regarding allergens accurately, as misdeclaration carries legal liability.
• Maintain the cleanliness of service areas and waste zones to prevent pest attraction, cooperating with Dubai Municipality FoodWatch inspections.
• Fully understand and adhere to all hotel policies relating to fire, hygiene, health, and safety.

• Maintain good working relationships with colleagues across the kitchen, bar, and all other departments.
• Attend daily service briefings, training classes, and meetings; participate actively in continuous learning.

Qualifications

• Minimum 1 year of experience as a Waitress/Waiter in a hotel or reputable restaurant (4–5 star establishment preferred) .
• Excellent communication skills in English (written and verbal) .
• Familiarity with HACCP principles, personal hygiene standards, and Dubai food safety regulations .
• Ability to stand for extended periods and work rotating shifts, including evenings, weekends, and public holidays.

• High School Diploma or Diploma in Hospitality/F&B vocational training .
• Arabic speaking is a distinct advantage .
• Genuine passion for guest service, cultural sensitivity, and an appreciation for Dubai's local heritage and diversity.
• Professional appearance and grooming standards in accordance with hotel policy.

• Obsesses over guest satisfaction and anticipates needs.
• Ensures accuracy in orders, billing, and table presentation.
• Remains calm and professional under pressure in a high-volume environment.
• Collaborates effectively and supports colleagues.
• Adheres strictly to hygiene, safety, and cash-handling policies.

Additional Information

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Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.