Warehouse Operations - General Manager

Schedule: (e.g., 1st Shift - Monday to Friday from 7:00 am - 5:00 pm)
Compensation:
Base Hourly Wage or Compensation Range: $___per hour/annually
Position Overview
The General Manager is in an integral leadership role which drives growth and operational excellence. Responsible for the performance of one or more distribution centers, this position carries full P&L accountability and oversees both exempt and non-exempt teams. The role focuses on fostering a high-performance production environment through strong leadership, talent development, and team engagement. The General Manager ensures adherence to safety, quality, attendance, and performance standards. Success in this role requires providing teams with the tools and resources necessary to perform, while leveraging data-driven decision-making and analytical problem-solving to enhance productivity and efficiency. A critical aspect of the position includes upholding customer expectations and creating customer value.
Essential Job Duties & Responsibilities


Coach and empower managers to foster team success through effective leadership, mentorships, and motivation.


Drive safety excellence by embedding proactive measures into daily operations.


Cultivate strong customer relationships through consistent daily engagement, ensuring high satisfaction and partnership alignment.


Lead a high-performing team, driving accountability, developing talent, and reinforcing a collaborative culture aligned with organization goals.


Communicate and ownership of KPIs, contractual requirements, and budget goals to keep employees informed and aligned with site objectives.


Identify and implement cost-saving initiatives and champion continuous improvement efforts across operations.


Ensure a safe, compliant, and productive workplace through proactive audits, facility maintenance, and adherence to regulatory standards.


Collaborate cross-functionally with support teams to design and execute plans that meet business and operational objectives.


Lead high-impact projects that influence site operations and have the potential to scale regionally.


Maintain strong connections across all employee levels, supporting high engagement and morale.


Coordinate scheduling and procurement activities in partnership with site management.


Lead employee engagement by promoting site activities and supporting employee and social awareness events.


Actively drive leadership forums including site management meetings and employee roundtables.


Manage the site’s financial performance and partner with finance on monthly reviews – inclusive of financial forecasting and budgeting.


Foster positive employee relations and support efforts to maintain a union-free workplace.


Perform other related job duties as assigned or required.


Required Qualifications


Bachelor’s Degree in Supply Chain Management, Logistics, Business, or a related field is preferred – or equivalent relevant experience.


Minimum 8 years of relevant experience with 5 or more of those years in progressive leadership roles within a distribution or logistics environment, including large-scale facility management with P&L responsibility.


Strong leadership skills with comprehensive knowledge of end-to-end warehouse operations, including inbound, outbound, inventory management, and labor planning.


Customer focused with strong customer interaction capabilities.


Strong planning, organizational, communication, and interpersonal skills.


Proven success in optimizing supply chain logistics and operational efficiencies.


Computer proficiency including expertise in Radio Frequency (RF) technology and Warehouse Manage Systems (WMS).


Preferred Qualifications


Prior experience utilizing Blue Yonder or Korber WMS systems.


Physical Requirements
This position requires the physical ability to:


Stand and/or walk for extended periods (up to 8 hours, depending on shift)


Sit, stand, walk, bend, stoop, kneel, crouch, or crawl as needed


Climb stairs, ladders, and/or scaffolds at various heights including ground-level and racking zones occasionally


Reach with hands and arms overhead and below waist level


Lift, carry, push, or pull up to 50 pounds


Occasionally lift heavier items with or without assistance


Use fine motor skills/manual dexterity to operate equipment, tools, or keyboards


Frequently use hands and fingers to handle, grasp, or control objects


See clearly at close range and at distance, with peripheral vision, depth perception, and the ability to adjust focus


Hear and understand verbal instructions, alarms, and equipment signals in a noisy environment


Sit for prolonged periods of time at a desk while working on a computer


Use hands and fingers to operate a keyboard, mouse, and telephone


Speak and hear clearly in person, virtually, and over the phone



Work Environment
This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to:


Varying temperatures, including but not limited to refrigerated or non-climate controlled areas


Loud noise levels, such as machinery, forklifts, and conveyor systems


Dust, odors, and airborne particles


Concrete flooring and moving mechanical equipment


Frequent exposure to powered industrial vehicles and warehouse traffic


The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.
In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.
Location/Remote Eligibility
This role may be performed on-site only.
This position requires occasional travel to other CJ facilities and may include up to 15% travel.
Schedule
Flexible hours may be required to support deadlines or cross-functional collaboration.