Weekend Client Service Administrator
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Key details
- Location
- Hamilton, ON, Canada
- Work style
- Onsite
- Level
- Mid level
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 5d ago
Skills
About the role
Be the Difference. Connect our Community.
For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.
Bayshore is currently seeking a passionate and caring Healthcare Scheduler to join our exceptional team.
Location:1211-4 Barton St E. Hamilton, Ontario L8H 2V4
Schedule: Straight Weekends Thursday through Monday
As the Home Care Client Service Administrator for our Hamilton Home Care Solutions Branch, you won't just answer the phone— you will be the vital link between funders, patients, families, and healthcare teams!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their customer service abilities.
What you will be doing- Primary Responsibilities
- Communicate- Professionally engage with patients, families, staff, and funder organizations
- Process- Quickly handle funder referrals and updates in the EMR (Procura)
- Triage- Make quick decisions regarding service escalations
- Review- Collaborate with Supervisors, field employees and patients to assess service needs
- Schedule- Support the coordination team in assigning care providers based on client needs, geographic area, staff skill-set and availability
- Notify- Keep patients and staff informed of initial and ongoing schedules
- Document- Maintain accurate records in the EMR
- Resolve- Address patient concerns promptly and follow escalation pathways
Your Competitive Compensation Package
Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;
Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future
- Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues
- Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!
Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
Training & Development: Opportunities to grow your career and develop on an on-going basis
Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients
Supportive Management: Accessible clinical managers and schedulers who value and support your work
Be the Difference. Connect our Community.
For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.
Bayshore is currently seeking a passionate and caring Healthcare Scheduler to join our exceptional team.
Location:1211-4 Barton St E. Hamilton, Ontario L8H 2V4
Schedule: Straight Weekends Thursday through Monday
As the Home Care Client Service Administrator for our Hamilton Home Care Solutions Branch, you won't just answer the phone— you will be the vital link between funders, patients, families, and healthcare teams!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their customer service abilities.
What you will be doing- Primary Responsibilities
- Communicate- Professionally engage with patients, families, staff, and funder organizations
- Process- Quickly handle funder referrals and updates in the EMR (Procura)
- Triage- Make quick decisions regarding service escalations
- Review- Collaborate with Supervisors, field employees and patients to assess service needs
- Schedule- Support the coordination team in assigning care providers based on client needs, geographic area, staff skill-set and availability
- Notify- Keep patients and staff informed of initial and ongoing schedules
- Document- Maintain accurate records in the EMR
- Resolve- Address patient concerns promptly and follow escalation pathways
Your Competitive Compensation Package
Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;
Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future
- Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues
- Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!
Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
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