Wellness Concierge
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Key details
- Location
- Ponte Vedra Beach, FL, United States
- Work style
- Onsite
- Level
- Mid level
- Experience
- 2–5 yrs
- Function
- Hospitality & Food service
- Focus area
- other
- Posted
- 3d ago
Skills
customer servicemicrosoft officepilatespoint of saleretail sales
About the role
Start Your Journey
For nearly a century, Ponte Vedra Inn & Club has been a cherished destination where traditions are celebrated, connections are formed, and memories last a lifetime. Set along the beautiful Atlantic coastline, the resort combines timeless charm with gracious hospitality, offering exceptional experiences through world-class accommodations, dining, recreation, and service. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is committed to delivering extraordinary experiences while fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create meaningful moments that honor our legacy and inspire future generations.
The Opportunity
Ponte Vedra Inn & Club is seeking a passionate, service-driven Wellness Concierge to join the opening team at our new Sports Club facility. Reporting to the Sports Club Manager, this role serves as the primary point of contact and hospitality ambassador for members and guests. The Wellness Concierge is responsible for delivering exceptional experiences through personalized service, scheduling coordination, billing support, wellness program administration, retail sales, and concierge services. This position plays a vital role in connecting members with fitness, recovery, and wellness offerings while ensuring every interaction reflects Ponte Vedra Inn & Club's Forbes Five-Star service standards.
The Day-to-Day
Welcome members and guests with exceptional hospitality and personalized service.
Manage member and guest check-in procedures efficiently and accurately.
Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs.
Coordinate PNOĒ metabolic testing appointments and assist with member preparation and follow-up scheduling.
Process billing transactions, retail purchases, membership charges, and service payments accurately.
Provide facility tours and educate members on Sports Club amenities, wellness programs, and available services.
Assist members in selecting wellness programs, services, and offerings that support their individual goals.
Maintain continuous coverage of the concierge desk during operating hours.
Coordinate member flow and communicate operational needs with Sports Club leadership, attendants, trainers, and instructors.
Respond to member questions, concerns, and service requests in a professional and timely manner.
Escalate member concerns to Sports Club leadership when appropriate.
Promote retail merchandise and wellness-related products to enhance the member experience.
Assist with member onboarding and wellness engagement initiatives.
Maintain accurate attendance, revenue, scheduling, and member usage records.
Support departmental events, wellness programs, special activities, and member engagement initiatives.
Ensure the concierge area remains clean, organized, and welcoming at all times.
Attend departmental meetings, training sessions, and safety meetings as required.
Follow all company policies, procedures, and departmental operating standards.
Support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
Perform additional duties as assigned by Sports Club leadership.
What Sets You Apart
High school diploma or equivalent required.
Associate degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field preferred.
Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with members, guests, and colleagues.
Minimum two years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, luxury resort, or similar environments preferred.
Experience with scheduling systems, booking platforms, point-of-sale systems, billing processes, and guest service operations preferred.
Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities preferred.
CPR/AED certification preferred or the ability to obtain certification within 30 days of hire.
Knowledge of fitness, wellness, recovery, and recreational services preferred.
Proficiency with scheduling, reservation, billing, and point-of-sale systems.
Working knowledge of Microsoft Office and club management software applications.
Technogym platform experience preferred.
Strong communication, organizational, customer service, problem-solving, and interpersonal skills.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Ability to stand, walk, and remain active for extended periods.
Ability to move throughout the Sports Club and wellness facilities as needed.
Ability to lift and carry up to 25 pounds.
Ability to operate computer systems, point-of-sale systems, and standard office equipment.
Flexible availability, including early mornings, evenings, weekends, and holidays.
What's In It For You?
We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.
Competitive pay
Paid time off, including vacation, holidays, and sick time
Medical, dental, vision, life insurance, and disability coverage for eligible team members
401(k) with company match
Flexible scheduling opportunities
Complimentary parking and employee dining café
Five-Diamond service training and professional development opportunities
Certifications and continuing education opportunities
Complimentary Uniform Dry-Cleaning Services
Career growth and advancement opportunities throughout Gate Hospitality Group
Preferred lodging rates
Discounted golf and select recreational amenities
Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
For nearly a century, Ponte Vedra Inn & Club has been a cherished destination where traditions are celebrated, connections are formed, and memories last a lifetime. Set along the beautiful Atlantic coastline, the resort combines timeless charm with gracious hospitality, offering exceptional experiences through world-class accommodations, dining, recreation, and service. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is committed to delivering extraordinary experiences while fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create meaningful moments that honor our legacy and inspire future generations.
The Opportunity
Ponte Vedra Inn & Club is seeking a passionate, service-driven Wellness Concierge to join the opening team at our new Sports Club facility. Reporting to the Sports Club Manager, this role serves as the primary point of contact and hospitality ambassador for members and guests. The Wellness Concierge is responsible for delivering exceptional experiences through personalized service, scheduling coordination, billing support, wellness program administration, retail sales, and concierge services. This position plays a vital role in connecting members with fitness, recovery, and wellness offerings while ensuring every interaction reflects Ponte Vedra Inn & Club's Forbes Five-Star service standards.
The Day-to-Day
Welcome members and guests with exceptional hospitality and personalized service.
Manage member and guest check-in procedures efficiently and accurately.
Schedule and coordinate group fitness classes, personal training sessions, Pilates appointments, wellness consultations, recovery services, and special programs.
Coordinate PNOĒ metabolic testing appointments and assist with member preparation and follow-up scheduling.
Process billing transactions, retail purchases, membership charges, and service payments accurately.
Provide facility tours and educate members on Sports Club amenities, wellness programs, and available services.
Assist members in selecting wellness programs, services, and offerings that support their individual goals.
Maintain continuous coverage of the concierge desk during operating hours.
Coordinate member flow and communicate operational needs with Sports Club leadership, attendants, trainers, and instructors.
Respond to member questions, concerns, and service requests in a professional and timely manner.
Escalate member concerns to Sports Club leadership when appropriate.
Promote retail merchandise and wellness-related products to enhance the member experience.
Assist with member onboarding and wellness engagement initiatives.
Maintain accurate attendance, revenue, scheduling, and member usage records.
Support departmental events, wellness programs, special activities, and member engagement initiatives.
Ensure the concierge area remains clean, organized, and welcoming at all times.
Attend departmental meetings, training sessions, and safety meetings as required.
Follow all company policies, procedures, and departmental operating standards.
Support Forbes Five-Star, AAA Five-Diamond, and luxury hospitality service standards.
Perform additional duties as assigned by Sports Club leadership.
What Sets You Apart
High school diploma or equivalent required.
Associate degree in Hospitality, Recreation, Business Administration, Wellness, Fitness Management, or a related field preferred.
Ability to speak, read, write, and comprehend English sufficiently to communicate effectively with members, guests, and colleagues.
Minimum two years of experience in concierge services, front desk operations, hospitality, wellness, spa, fitness club, luxury resort, or similar environments preferred.
Experience with scheduling systems, booking platforms, point-of-sale systems, billing processes, and guest service operations preferred.
Experience in luxury hospitality, private clubs, wellness centers, or fitness facilities preferred.
CPR/AED certification preferred or the ability to obtain certification within 30 days of hire.
Knowledge of fitness, wellness, recovery, and recreational services preferred.
Proficiency with scheduling, reservation, billing, and point-of-sale systems.
Working knowledge of Microsoft Office and club management software applications.
Technogym platform experience preferred.
Strong communication, organizational, customer service, problem-solving, and interpersonal skills.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Ability to stand, walk, and remain active for extended periods.
Ability to move throughout the Sports Club and wellness facilities as needed.
Ability to lift and carry up to 25 pounds.
Ability to operate computer systems, point-of-sale systems, and standard office equipment.
Flexible availability, including early mornings, evenings, weekends, and holidays.
What's In It For You?
We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.
Competitive pay
Paid time off, including vacation, holidays, and sick time
Medical, dental, vision, life insurance, and disability coverage for eligible team members
401(k) with company match
Flexible scheduling opportunities
Complimentary parking and employee dining café
Five-Diamond service training and professional development opportunities
Certifications and continuing education opportunities
Complimentary Uniform Dry-Cleaning Services
Career growth and advancement opportunities throughout Gate Hospitality Group
Preferred lodging rates
Discounted golf and select recreational amenities
Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.