WF Development

OTSI (Object Technology Solutions, Inc) has an immediate opening for a WF Development Specialist 2

WF Development Specialist 2 (onsite Role)

MAJOR RESPONSIBILITES:

· This role is best aligned to candidates with a workforce development, learning technology, and customer support background, with automation and AI experience viewed as a strong advantage rather than a strict requirement.

· Primary Skill Requirements (Highest Priority)

· Workforce development and learning operations experience.

· Customer service and end-user support in a high-volume environment.

· ServiceNow or similar ticketing/request management systems.

· Learning Management System (LMS) administration and support.

· Experience supporting learning experience platforms (LXP) and enterprise learning technologies.

· Ability to analyze recurring requests and improve operational processes.

· 50% customer support and request management.

· Approximately 50% automation, process improvement, and solution development.

· Support learning platforms, training operations, and workforce development initiatives.

· Develop scalable solutions that increase efficiency and reduce repetitive manual tasks.

QUALIFICATIONS AND EXPERIENCE

· Strong workforce development or learning technology background.

· Demonstrated customer-facing support experience.

· Comfortable working across multiple enterprise learning platforms.

· Problem solver with process improvement and automation mindset.

· Skills and experience are more important than specific job titles.

· Candidates with extensive experience are acceptable if aligned with budget expectations.

Preferred :

· Experience with other learning platforms such as Degreed and similar LMS/LXP solutions.

· Application support and troubleshooting.

· Knowledge of onboarding, certification, training, or learning workflows.

· Process documentation and continuous improvement.

· Workday Learning experience (preferred).

· Automation & AI Capabilities (Preferred)

· Experience identifying opportunities to automate manual work.

· Exposure to AI-powered productivity and automation tools.

· Ability to build or support automated workflows that improve customer experience and reduce manual effort.

· Experience with tools such as Microsoft Copilot, OpenAI-based solutions, or similar platforms is desirable but not required.