Whitewater Activities Supervisor

General Duties:

• Responsible for assisting the Activities Manager to ensure the efficient and professional running of the Whitewater Putting, Activities, and Jungle Kids’ Club programs.
• Assist with ensuring all resort members/guests requests and satisfaction are of utmost importance.

• Handle resort members/guests’ problems, complaints immediately by consulting with Activities/Jungle Kids’ Club/Whitewater Manager.

• Lead by setting a superior example in carrying out all responsibilities and duties.

• Provide “Above and Beyond” hospitality towards all resort members/guests and staff.

• Be highly familiar and adhere to all Horseshoe Bay Resort policies, procedures, and standards.

• Always create a productive and positive atmosphere; have a good relationship with all associates and all departments.

• Ensure all associates are very familiar with all aspects and areas of the Resort. Activities program attendants are considered outside concierges.

• Be a problem seeker and solver.

• Ensure that work area is always clean, neat, and organized.

• Ensure Jungle Kids’ Club, Activities, Live Oak Lawn, Paseo Pool activity areas are always clean, neat, organized and stocked properly with all necessary supplies.

• Assist with planning department meetings daily, weekly & monthly.

• Ensure associates are aware of daily duties and responsibilities, train new Associates. Assist all associates with questions, problems which might occur.

• Constantly ensure daily resort member/guests charges are accurate and member and/or room numbers are confirmed.

• Ensure that all supplies for Activities, Whitewater Putting, and Jungle Kids’ Club programs are well maintained and notify Manager when running low.

• Ensure all necessary equipment is working properly. Notify manager of any problems immediately.

• Be prepared to work any shift when needed.

• Notify Manager or Maintenance of any issues in responsible area or Resort wide when noticed.

• Notify Director or IT of any issues in responsible area or Resort wide when noticed.

• Assist with weekly schedule, adjust according to occupancy & budget, and discuss with Manager.

• Ensure all staff are aware of schedules and confirm schedules.

• Ensure staff are at appropriate scheduled Activities events in a timely manner.

• Periodically audit the Whitewater Activity Center, Jungle Kids Club & Putting checklists to ensure staff are completing.

• Assist Manager with reviewing and updating Activities department SOPs.

• Assist Manager to hire, train, and develop staff.

• Continuously research new ideas, programs, etc. and discuss with Manager.

• Work with Events on groups/events to ensure all necessary information is received to accurately give pricing quotes.

• Work with Events to ensure that all rooms, equipment and supplies necessary for scheduled groups/events are accurately prepared for and supplied.

Employment Standards:

• Previous experience working with childcare or activities programs preferred.

• CPR and/or childcare certifications preferred.

• Report to work on time with proper uniform, including name tag.

• Personal appearance must comply with the standards of Horseshoe Bay Resort and Crescent.

• Have knowledge about events, promotions, etc.

• Develop knowledge about frequent resort members and/or resort guests.

• Be familiar with cultural differences to meet all different customer needs. Be knowledgeable about etiquette and protocols pertaining to a diverse guest population.

Physical & Mental Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Be familiar with all emergency plans and be able to act upon them.
• Have a good knowledge about the city and environment.

• Report any unusual occurrences immediately to Manager or Director.