WMS Administrator

New Pig – WMS Administrator – Tipton, PA

The WMS Administrator owns day-to-day configuration, administration, and first-line support of New Pig's Warehouse Management System (Manhattan Active Warehouse) on behalf of Fulfillment Operations. This is a systems/business-analyst function, not a warehouse supervision role.

Responsibilities

•       Partner with IT to design and maintain WMS role definitions aligned to warehouse job functions

•       Configure and maintain business-user-level rules and settings, including customer-specific special handling requirements, wave planning parameters, and Labor Management System (LMS) reasonable expectancy targets

•       Build, maintain, and troubleshoot self-service reports and dashboards for Supervisors, Leads, the Fulfillment Manager, Director, and executive/finance stakeholders

•       Serve as the first-line point of contact for WMS questions and issues from Leads, Supervisors, and associates, resolving common configuration and usage issues directly before escalating to vendor support

•       Partner with IT on new integrations, application support, change management, and system support; all production configuration changes, access provisioning, and integration work follow IT’s change management and security processes.

•       Coordinate with the vendor's support team on system issues, upgrades, and enhancement requests; track open tickets through to resolution

•       Support user acceptance testing (UAT) for system upgrades, new configurations, and integration changes before they reach the production environment

•       Maintain documentation of system configuration, business rules, and standard operating procedures for WMS administration, ensuring continuity if the role changes hands

•       Partner with the Director and Fulfillment Manager to identify opportunities where WMS configuration changes could improve operational efficiency, and implement approved changes

•       Support DC2/DC3 rollout activities by preparing configuration templates and documentation for future site deployments

Requirements

•       Strong, current working knowledge of New Pig's fulfillment operations and material flow – this is weighted more heavily than prior WMS platform experience

•       Technically inclined – comfortable learning new software systems and translating operational/business needs into system configuration, without requiring a formal IT/programming background

•       Strong analytical and troubleshooting skills – able to diagnose whether an issue is a configuration problem, a user error, or a genuine system defect requiring vendor escalation

•       Comfortable working directly with warehouse operations staff (Leads, Supervisors, associates) to understand real workflow needs, not just working from a ticket queue

•       Clear written and verbal communication – this role frequently translates between operational needs and system capability for both technical and non-technical audiences

•       Proficiency with Excel; Familiarity with other reporting/BI tools (Power BI, Tableau, or similar) is a plus

Preferred Qualifications

•       Experience with Manhattan Active Warehouse or a comparable modern cloud WMS platform

•       Prior experience administering an enterprise operational system (WMS, ERP, or similar)

•       Familiarity with labor management systems (LMS) and reasonable expectancy-based performance tracking

•       Experience with SQL or basic data querying for report-building beyond native reporting tools

•       Experience supporting a multi-site warehouse operation or a WMS rollout across more than one facility

Working Conditions

•       Primarily an office/administrative role based at the DC1 Tipton facility, with regular time spent on the warehouse floor to observe workflows, train users, and troubleshoot issues in context

•       Standard business hours, with occasional availability needed to support off-shift issues or planned system changes outside normal operating hours

•       Some travel possible to support DC2/DC3 configuration and rollout activities as those sites come online