Workforce Management Admin

Compliance Associate

About My Wireless

My Wireless is an AT&T and Liberty Communications Authorized Retailer. We run 223 AT&T stores and 19 Liberty stores in Puerto Rico.

Our goals are simple: grow revenue, control expenses and provide a productive and efficient environment for team members to perform. Accurate, well-documented time records are part of how we protect our team members and our business. The Compliance Associate is the person who makes that happen.

Position summary

The Compliance Associate reviews flagged time punches across My Wireless stores, documents what they find, and opens cases that the Compliance department follows through to closure. The first program is time-card integrity. As it matures, the role supports other compliance and tracking initiatives assigned by the department.

Key Responsibilities

Review flags: Work assigned time-punch flags from the department's queue each day.

• Investigate: Check punch history, schedules, timecard edits and, where needed, store video to confirm what happened.
• Summarize findings: Write a clear, factual summary for every flag reviewed.
• Open cases: Turn confirmed findings into cases and route each to the right store or market leader.
• Follow through: Track open cases and follow up until each is closed on time.
• Report patterns: Flag repeat issues by store, manager or team member to the Compliance Manager.

Qualifications

Required

• 1+ year in payroll, timekeeping, audit, asset protection, scheduling or retail operations
• Strong attention to detail and comfort reviewing large amounts of data
• Clear, factual writing for summaries of findings
• Working Excel skills: filters, sorting and basic lookups
• Discretion with confidential employee and payroll information
• Organized follow-through on open items until they are closed

Preferred

• Experience with time-and-attendance systems, especially Paycom
• Multi-unit retail experience, ideally wireless or telecom
• Familiarity with overtime and meal break rules, including California's
• Bilingual in English and Spanish