Account Director

Accountabilities

Develop and manage a portfolio of strategic telecommunications accounts, focusing on carriers, resellers, and enterprise customers requiring connectivity and infrastructure solutions.
Generate new sales opportunities by actively promoting transport, access connectivity, colocation, and other telecommunications infrastructure services.
Drive account growth through strategic relationship management, customer retention, cross-selling, upselling, and new business acquisition.
Identify opportunities to expand existing customer relationships by engaging new departments, decision-makers, and business units within targeted accounts.
Achieve monthly, quarterly, and annual sales and revenue objectives through proactive prospecting, pipeline development, and consistent sales activities.
Build strong relationships with customer stakeholders and position yourself as a trusted advisor by understanding their business priorities and technical requirements.
Develop and present tailored proposals, manage customer negotiations, and guide prospects and existing clients throughout the complete sales cycle.
Apply industry knowledge and an understanding of customer needs to recommend appropriate connectivity and infrastructure solutions.
Collaborate with internal sales teams to develop account strategies, design solutions, and strengthen customer engagement.
Maintain existing business relationships, secure long-term revenue commitments, and identify opportunities to expand commercial agreements.
Ensure a high level of customer satisfaction throughout the sales process, contributing to strong customer retention and positive Net Promoter Score (NPS) results.
Manage a high volume of sales activities while maintaining responsiveness, organization, and consistent customer communication.
Track, analyze, and report sales performance, account activity, and pipeline progress using Salesforce and other reporting tools.
Prepare accurate sales forecasts, maintain detailed customer records, and provide timely updates and performance information to management.
Coordinate with cross-functional departments to ensure proposed solutions meet customer expectations and commercial objectives.
Work independently with minimal supervision while contributing effectively to a collaborative sales environment.
Travel as required to meet customers, develop relationships, and support strategic business opportunities.
Requirements:
At least 5 years of professional experience in telecommunications sales, preferably within carrier, reseller, connectivity, or infrastructure markets.
Bachelor's degree or equivalent qualification from a four-year institution is preferred but not mandatory.
Strong understanding of telecommunications infrastructure and connectivity solutions, including middle-mile, last-mile, metro, and long-haul backbone networks.
Demonstrated knowledge of carrier and reseller connectivity requirements, with the ability to manage large, complex sales opportunities.
Familiarity with telecommunications products and services such as Ethernet, wavelengths, IP transport, dark fiber, cloud connectivity, colocation, and wireless infrastructure.
Understanding of wireless connectivity solutions supporting macro towers, small cells, and backbone networks.
Proven ability to develop strategic customer relationships, identify business opportunities, and consistently achieve sales and revenue targets.
Strong experience in strategic account management, consultative selling, prospecting, and managing complex sales cycles.
Excellent financial and commercial acumen, with the ability to understand customer business models, evaluate opportunities, and support revenue growth.
Strong negotiation, presentation, and proposal development skills, with the confidence to engage senior decision-makers and technical stakeholders.
Excellent written and verbal communication skills, with the ability to explain complex telecommunications solutions clearly and persuasively.
Exceptional customer service and relationship management abilities, with a focus on building trust and maintaining long-term partnerships.
Strong analytical and problem-solving skills, combined with the ability to identify customer challenges and develop appropriate solutions.
Excellent organizational and time-management skills, with the ability to manage competing priorities and maintain accurate sales forecasts.
Proficiency in Microsoft Word, Excel, and PowerPoint; experience with Salesforce or similar CRM platforms is an advantage.
Ability to learn quickly, collaborate effectively, and adapt to evolving customer requirements and market conditions.
Comfortable working autonomously in a matrix organization, managing ambiguity, and taking initiative with minimal supervision.
Strong interpersonal skills, professionalism, and the ability to work effectively with diverse personalities and cross-functional teams.
A proactive, results-driven mindset, with a strong sense of urgency and motivation to accelerate business performance.
Willingness and ability to travel as required to support customer relationships and business development activities.
Benefits:
Estimated annual base salary: $100,000–$120,000 USD.
Additional sales incentive opportunities based on the applicable sales compensation plan.
Competitive health insurance coverage.
Dental and vision insurance.
Life insurance and disability benefits.
Retirement savings plan through a 401(k).
Generous paid time off policy.
Paid parental leave.
Remote working opportunities within the United States.
Opportunities to work with major telecommunications carriers, resellers, and enterprise customers.
Exposure to advanced connectivity, wireless infrastructure, fiber-optic networks, and cloud technologies.
Collaborative and inclusive working environment that encourages teamwork, professional development, and career growth.
Compensation may vary depending on geographic location, professional experience, skills, certifications, and other organizational considerations.