Account Manager (Retail Fixtures _ Store Fit Out), Prague

Purpose of the job
As the Account Manager you will own the day to day client relationship and the delivery of retail fixture and store design programs for a global premium fashion client and its two flagship brands. The work covers new concept development, pilot stores, full store fit-outs, shop-in-shop programs, showrooms and fixture rollouts across EMEA, with regular coordination with our APAC and US teams.
You will be the main point of contact for client stakeholders in store design, concept implementation, store development and procurement. Your role is to ensure that every project is delivered on time, to spec and on budget, and that pricing, quality and sourcing stay consistent across regions and concepts.
On top of project delivery, you will carry the account layer: growing the relationship, protecting margin, running the commercial side of the account, and keeping project managers, production and suppliers aligned on the current concepts.
The role is based in our Prague office and also requires regular travel to client offices, suppliers and store sites across Europe and occasionally further.
Please submit your details / application in English as we can't progress your application without that.
Key responsibilities
Account + client management

Build and keep strong relationships with client stakeholders at all levels, from store design and concept teams to procurement and regional store development
Know the client's concepts inside out and act as their ambassador within our team, so every project reflects the current brand standards
Prepare and run regular account reviews, project status reports and KPI and SLA reporting; act early on anything that affects client satisfaction
Spot new opportunities within the account, such as new concepts, markets, showrooms or services, and work with the Account Director to turn them into business
Communicate risks, delays and cost changes early and honestly, always with a proposed solution

Project + concept delivery

Take briefs from the client including full specifications, drawings, 3D layouts and deadlines, and manage projects end to end from brief to invoicing
Own the full project lifecycle: kick-off, design development, technical drawings, prototypes and sampling, supplier selection, production tracking, QC, logistics, installation and handover
Supervise prototype and sample reviews with the client and suppliers and drive them to sign off
Coordinate design development with the client's design team, our engineers and suppliers, giving technical input on materials, finishes and construction
Prepare article lists and fixture packages with the client for rollout, and hand them over clearly to the project managers and rollout teams
Coordinate site surveys, verify fit and site constraints, and feed findings back to production
Make sure required certifications and compliance documents are collected (FSC, fire ratings, test reports)

Commercial

Build quotations, cost breakdowns and landed cost models for new fixtures, concepts and rollouts
Prepare and support RFQs, tenders and pricing benchmarks, including responses to client procurement
Keep pricing consistent across regions and concepts, compare regional prices and apply the best sourcing solution for the client (smart sourcing)
Manage project budgets and account P&L, track margin and look for savings and value engineering opportunities
Own invoicing, forecasting and aged debt follow-up on your projects together with finance
Work within the client contract, terms and rate cards, and flag anything out of scope

Suppliers + production

Brief suppliers with clear specifications and negotiate costs and lead times
Manage and develop the supplier base across Europe and Asia, including factory visits and performance reviews
Plan global production and sourcing together with APAC and US colleagues, so the same fixture is built to the same standard wherever it is made
Monitor quality through inspections and pre-shipment QC, troubleshoot issues and put preventative measures in place

Team

Keep project managers, production, rollout and finance teams informed and aligned on current concepts, priorities and deadlines
Support and guide project managers on the account, review their work and step in on complex or escalated projects
Share know-how across the wider business and help onboard new team members
Make sure all activity is recorded in the company systems and processes are followed

Knowledge, skills + experience

Experience across account or project management within retail fixtures, store fit-out, shopfitting, furniture manufacturing or permanent point of sale materials (POSM)
Proven experience managing client relationships with international brands, ideally in fashion or premium retail, in a contracted environment with SLAs and KPIs
Strong commercial sense: comfortable building quotes, cost models and tender responses, and managing budgets and margin
Experience managing manufacturing suppliers in Europe and Asia, including negotiation, factory visits and QC
Able to read technical drawings and understand materials and production methods: joinery, metal work, powder coat and plating, plastics, glass and printing
Technical education in furniture design, interior design, architecture or engineering is a plus
Working knowledge of logistics, Incoterms and customs within Europe, and between Asia and Europe
Able to run several projects at once, prioritise under pressure and keep a high level of attention to detail
Confident presenting to clients and advising them in meetings; calm, honest and direct when things go wrong
A team player who keeps people informed and is happy to support and guide others
Advanced MS Office (Excel, PowerPoint, Word) and Adobe Acrobat; SketchUp or CAD to review drawings and sketch ideas; ERP or project tools are an advantage
Fluent English (including technical) is required and Czech or another European language would be advantageous

What success looks like

The client(s) view HH Global as a valued strategic partner and consistently rate service highly
Projects are delivered on time, on budget, and to agreed quality standards
The generation of increased client revenue through successful organic growth initiatives
Service levels, KPIs, and contractual commitments are consistently met or exceeded
Strong stakeholder management results in efficient issue resolution and long-term client retention

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