ALLRes Consultant
Gold Coast, QLD, Australia3d ago
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Key details
- Location
- Gold Coast, QLD, Australia
- Work style
- Onsite
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3d ago
Skills
customer servicemicrosoft officeproperty management
About the role
Purpose
As an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.
Primary Responsibilities
Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
Safely and securely handle payment transactions and verify billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Assist in resolving guest complaints or issues related to reservations or billing
Skills and Experience
Customer service-oriented with exceptional communication skills
Previous experience in a similar role in the hospitality industry is preferred
Proficiency in using Microsoft Office, reservation and property management systems is a plus
Problem-solving skills and the ability to remain calm under pressure
Team player with a positive attitude and willingness to go the extra mile
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
As an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.
Primary Responsibilities
Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
Safely and securely handle payment transactions and verify billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Assist in resolving guest complaints or issues related to reservations or billing
Skills and Experience
Customer service-oriented with exceptional communication skills
Previous experience in a similar role in the hospitality industry is preferred
Proficiency in using Microsoft Office, reservation and property management systems is a plus
Problem-solving skills and the ability to remain calm under pressure
Team player with a positive attitude and willingness to go the extra mile
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays