Associate NOC Technician (Network Operations Center)

Position Title: Associate NOC Technician (Network Operations Center)

Rate of Pay: $19.00 to $33.49 hourly DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. 
  

• Earning Your Trust: We build trust through clear, honest, human communication.
  

Job Summary

The Associate Network Operations Center (NOC) Technician is responsible for the day-to-day monitoring of Ziply Fiber networks infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The Associate NOC Technician spends a great deal of time working in a team environment with other network staff but also works on projects independently.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Systems Monitoring & Operations

· Monitor the overall health and availability of all systems from the Network Operations Center.

· Monitor Network/systems alarms and create tickets for associated issue to dispatch to required group for resolution.

· Provide shift support for the Ziply Fiber networks system.

Technical Troubleshooting & Documentation

· Basic knowledge with methodical, Logical, and process driven troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, remedy, etc.

· Basic knowledge with documentation of processes, procedures, and systems

Customer & Support Interaction

· Receive inbound support requests via email, phone, and chat.

· Great customer service skills.

· Quick to adapt to a fast pace job addressing a wide range of issues.

Process Adherence

· Adherence to the processes and policies in the NOC master playbook.

Other Duties

· Performs other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.

· Basic knowledge of network protocols and network topology.

· Basic knowledge with troubleshooting internet routing protocols ( OSPF,BGP,etc).

· Basic knowledge with VOIP (SIP,TDM, etc).