Automotive Internal Service Advisor - Genesis Cary

Keep the vehicles moving! Coordinate the details! Help drive an efficient Service operation!

Genesis of Cary is looking for an organized, detail-oriented, and proactive Internal Service Advisor to join our Service team.

Unlike a traditional customer-facing Service Advisor, this position focuses primarily on dealership-owned vehicles, including pre-owned inventory and service loaner vehicles. You'll coordinate inspections, maintenance, repairs, and reconditioning while working closely with our Sales, Service, Parts, and management teams to ensure vehicles are completed accurately and efficiently.

This is an excellent opportunity for someone who understands automotive service operations, enjoys coordinating multiple moving parts, and takes pride in keeping things organized and on schedule.

What You'll Do

As an Internal Service Advisor, you'll help manage the work that happens behind the scenes to keep our dealership running efficiently.

Responsibilities include:

• Coordinate maintenance, repairs, inspections, and reconditioning for dealership-owned vehicles.

• Prepare, manage, and close internal repair orders, ensuring accurate documentation of requested services, technician findings, authorized repairs, and completed work.

• Coordinate vehicle inspections and reconditioning for pre-owned inventory being prepared for resale.

• Review technician recommendations and communicate repair needs, estimated costs, and completion timelines to Sales and Service Management.

• Obtain appropriate management authorization before proceeding with internal repairs and reconditioning.

• Work closely with Service Technicians, Parts personnel, detailers, and outside vendors to coordinate approved work.

• Monitor the progress of assigned vehicles and communicate delays, additional repair needs, or other concerns promptly.

• Schedule and coordinate outside vendors performing mechanical, cosmetic, and other reconditioning services.

• Coordinate vehicle detailing and review completed cosmetic work to ensure dealership standards are met.

• Help ensure completed vehicles are returned to the appropriate department in a timely manner.

• Assist with service loaner fleet operations, including vehicle availability, assignments, check-out and return procedures, and fleet accountability.

• Help ensure loaner vehicles are clean, fueled, and prepared for guest use.

• Assist with adding vehicles to the loaner fleet and removing vehicles designated for retirement or sale.

• Coordinate guest vehicle pickup and delivery services, including scheduling and driver assignments.

• Process, monitor, or coordinate assigned warranty claims and follow up on outstanding claims.

• Answer incoming Service Department calls and assist with scheduling appointments as needed.

• Provide customer-facing Service Advisor coverage during employee absences, breaks, vacations, or periods of increased service activity.

• Maintain accurate repair-order, vehicle, and related documentation in dealership systems.

• Communicate effectively with Sales, Service, Parts, Accounting, and dealership management to support efficient operations.

What We're Looking For

We're looking for someone who is organized, dependable, comfortable managing competing priorities, and able to communicate effectively across departments.

Successful candidates should bring:

• Previous automotive dealership Service Advisor or related fixed operations experience preferred.

• Working knowledge of automotive maintenance, repair processes, and Service Department operations.

• Familiarity with repair orders, technician recommendations, parts coordination, and vehicle reconditioning.

• Strong organizational and time-management skills.

• The ability to manage multiple vehicles, repair orders, and deadlines simultaneously.

• Strong attention to detail and commitment to accurate documentation.

• The ability to communicate repair recommendations, estimates, and service updates clearly and professionally.

• Strong coordination and follow-through skills when working with technicians, vendors, and dealership personnel.

• Sound judgment and problem-solving abilities.

• Strong customer-service and interpersonal skills.

• Comfort using dealership management systems and general computer applications.

• The ability to work independently while maintaining effective communication with management.

• A valid driver's license and driving record acceptable under Company standards.

• The ability to work in an active dealership environment, including entering and exiting vehicles, walking between departments, and occasionally handling items weighing up to approximately 50 pounds.

Previous experience with internal repair orders, pre-owned vehicle reconditioning, or loaner fleet coordination is especially valuable.

What Success Looks Like

Successful Internal Service Advisors understand that organization, communication, and follow-through have a direct impact on dealership efficiency.

That means consistently:

• Preparing and closing accurate internal repair orders.

• Obtaining proper authorization and maintaining complete repair documentation.

• Coordinating timely completion of inspections, repairs, and reconditioning.

• Keeping Sales and Service Management informed of vehicle status and delays.

• Helping minimize unnecessary downtime for dealership-owned vehicles.

• Maintaining accountability and organization within the service loaner fleet.

• Following up with technicians, vendors, and other departments to keep work moving.

• Delivering professional, responsive service to internal and external customers.

• Supporting an organized, productive, and efficient Service Department.

Why Genesis of Cary?

Genesis is known for thoughtful design, innovative technology, and an elevated ownership experience. Delivering that experience requires strong teamwork and well-coordinated operations throughout the dealership.

At Genesis of Cary, our Internal Service Advisor plays an important role in supporting that effort—helping ensure pre-owned vehicles are properly prepared for sale, loaner vehicles are ready for our guests, and internal service work is completed efficiently.

You'll work closely with multiple departments, gain broad exposure to dealership operations, and have the opportunity to make a meaningful contribution to the daily performance of our Service team.

As part of Johnson Automotive, you'll also join an established automotive organization that values professionalism, teamwork, accountability, customer relationships, and continued development.

If you're an automotive service professional who enjoys solving problems, coordinating details, and keeping operations moving, we'd like to meet you.

Full-Time Benefits

• Paid Holidays

• Paid Time Off

• 401(k) with Company Match

• Employee Referral Program

• Employee Discounts

Benefits following 60 days of employment include:

• Medical, Dental, and Vision Insurance

• Employer-Paid and Voluntary Life Insurance

• Short-Term and Long-Term Disability

• Accident, Critical Illness, and Hospital Insurance

• Healthcare and Dependent Care Savings Accounts

• Employee Assistance Program

• Pet Insurance, Will Preparation Services, and Travel Assistance

Ready to put your automotive service experience to work in a role that supports the entire dealership? Apply today and join Genesis of Cary.

Genesis of Cary and Johnson Automotive participate in E-Verify and are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Safety Matters: All employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and Motor Vehicle Report.

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