Billing Revenue Research Representative

Location:


Remote; commuting distance to Jacksonville, FL




Schedule:


Monday - Friday, 8am – 5pm













What work will you perform?
The Billing Revenue Research Rep is responsible for ensuring timely, accurate billing of freight charges to customers. In this role you will be responsible for researching and correcting problems affecting invoicing. You will interface with our agents and drivers to ensure accurate EDI transmissions that meet billing requirements. You will use your attention to detail and your ability to solve problems to ensure the complex billing is processed with a high degree of accuracy. This role is mostly a remote, work from home role with the occasional need to come into the office. If you are looking for a career with a stable company that offers great benefits and a regular schedule you should consider applying.

Essential Responsibilities:

Interpret, instruct, and relay customer requirements for all EDI 210 and exception billing to agents and other departments
Research, correct, retransmit EDI for all specialized accounts to meet billing requirements
Audit EDI 210 rejections and communicate results to the field and internal customers such as billing, credit, accounts receivable, and EDI development
EDI business liaison for external customers, accounts receivable, credit, and the EDI development team
Produce daily, weekly, and monthly reports
Create, document, and audit specialized billing needs for internal and external customers.
Verify email addresses for all email invoicing customers
Navigate and understand external customers websites thoroughly
Audit invoices


Required Minimum Experience and Education:

High school diploma or general education degree (GED)
One year of office experience


Preferred Experience and Education:

One year of billing experience


Knowledge, Skills, and Abilities:

Working knowledge of Word, Excel, and Outlook
Ability to report to the Jacksonville office as needed


Good oral and written communication skills
High level of customer service and phone etiquette
Highly detailed person


Excellent organizational skills


Ability to work in a fast-paced environment
Knowledge of iSeries 400 systems



**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.