Box Office Ticket Agent - Full Time (Call Center LV)

As a Box Office Agent, you will assist guests with their show ticket needs and serve as a resource for all guest questions with an upbeat and positive attitude. You are the first line of defense for improving guest experience. Your responsibilities include generating revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also promote performers and events throughout Caesars Entertainment venues to effectively impact ticket sales. A working knowledge of Caesars shows is essential for creating a memorable guest experience.

• Collect funds and documentation for tickets.
• Serve as an Entertainment Reservation Agent as scheduled.
• Maintain a positive work environment.
• Process entertainment and attraction ticket transactions.
• Process restaurant reservations for all Caesars Entertainment properties.
• Assist guests with city and property questions.
• Maintain an upbeat and positive attitude.
• Stay informed about hotel events to assist guests.
• Maintain professionalism and courtesy towards all guests and employees.
• Anticipate guests' show needs and expectations. 

• High School diploma or equivalent.
• Minimum of one year of customer service experience preferred.
• Ability to type at least 25 words per minute.
• Proficiency in Ticketmaster or other ticketing systems preferred.
• Availability to work any day of the week and any shift required.

ADDITIONAL REQUIREMENTS

• Excellent phone and written communication skills.
• Ability to work in a fast-paced environment with frequently changing conditions.
• Well-groomed appearance and friendly demeanor.
• Must be able to lift and carry 25 pounds, bend, crouch, kneel, twist, and work at a desk/counter. 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.