Box Office Ticket Agent - Part Time (Caesars Palace LV)
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Key details
- Location
- Las Vegas, NV, United States
- Work style
- Onsite
- Level
- Entry level
- Job type
- Part-time
- Experience
- 1–4 yrs
- Function
- other
- Focus area
- other
- Posted
- Yesterday
Skills
customer serviceticketing systems
About the role
A Box Office Ticket Agent is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. The ticket agent will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.
- Proficient with the ticketing system
- Process show ticket transactions for guests
- Promoting and suggesting cross property shows and attractions
- Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
- Assist guests with questions about the city and Caesars Entertainment properties
- Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests show needs and exceeding guest expectation
- High School graduate or equivalent is required.
- Minimum one-year customer service experience required.
- Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
- A working knowledge of Ticketmaster or other ticketing system required.
- Must be able to work any day of the week and any shift.
- Must present a well-groomed appearance and friendly demeanor.
ADDITIONAL REQUIREMENTS
- Lifting, up to 30 lbs.
- Lifting and setting up stanchions as needed.
- Will stand, walk, climb/balance, stoop/kneel/crouch/crawl
- The noise level occasionally will be very loud