Compliance and Training Manager

OVERALL JOB OBJECTIVE:

Under general supervision of the Director of Property Management, the Compliance and Training Manager leads BHP’s affordable housing compliance, centralized leasing and lease-ups and property management training functions. The position plans, directs, supervises, trains and monitors compliance activities across BHP properties and supports strategic and operational objectives by ensuring that employees have clear standards, practical guidance and the skills needed to perform compliant work. 

This is both a technical and people leadership role. The manager interprets regulatory requirements, assesses the materiality and potential risk of issues, distinguishes critical requirements from correctable administrative deficiencies and determines when correction, additional documentation, authoritative guidance or escalation is necessary. The manager is expected to protect BHP’s compliance interests while helping teams identify accurate, workable, and timely paths forward. The manager builds trusted, collaborative relationships with Regional Managers, Property Managers, Centralized Leasing, Resident Services, Maintenance, IT and other departments/partners. The position creates an approachable environment in which employees raise questions, mistakes and potential risks early, while maintaining clear standards and accountability. Success is measured by technical accuracy, consistency, responsiveness, sound judgment, effective supervision, audit readiness, staff capability, and the strength of the partnership between Compliance and Operations.

BENEFITS AND HIRING RANGE:

HIRING RANGE: $90,000- $110,000/ DOQ

Applications will be accepted through November 23rd, 2026.

WHAT IT'S LIKE TO WORK WITH US:

We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

• Medical, dental, vision health plans.

• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.

• Paid life insurance.

• Employee wellness program.

• Select paid Summer Fridays off (if applicable)

• Long term disability

• 13 paid holidays per year plus vacation and sick leave.

• Five paid Summer Fridays off

• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

• For more info please click here: BHP Benefits

ESSENTIAL JOB FUNCTIONS:

• Lead the compliance function and supervise staff: Directly supervise the Compliance Specialists and Senior Compliance Specialist and has management accountability for the Centralized Leasing/Lease-up function, including service levels, workload, quality, coverage and outcomes. Set expectations and priorities; assign and balance work; monitor workload, service levels, quality, and deadlines; provide regular coaching and feedback; address performance or accountability concerns; plan coverage; support employee development; and build a consistent, collaborative team culture. 

• Oversee regulatory and tenant-landlord compliance: Provide oversight for applicable programs and agreements, including HUD/PBRA, LIHTC, HOME, HDG, CDBG, City of Boulder programs, Project-Based Vouchers, Move to Work requirements as applicable to BHP/PM, LURAs, covenants, and other governing documents. Monitor changes and translate them into operational expectations. Monitor changes in laws, regulations, agency guidance, and program requirements; assess their impact on BHP operations; and translate changes into clear policies, procedures, forms, training, and operational expectations for Property Management staff.

• Exercise judgment and assess risk: Interpret and apply affordable-housing requirements to routine and complex situations. Evaluate the facts, applicable program requirements, materiality, resident and organizational impact and potential consequences. Distinguish critical compliance deficiencies from lower-risk or correctable issues; determine when work may proceed with correction; and know when to seek authoritative guidance or escalate. 

• Establish consistent review standards: Create, document and maintain clear file-review and correction standards. Calibrate reviewers so similarly situated files receive consistent treatment. Clearly identify which corrections are critical and prevent approval, which must be completed by a defined deadline, and which are coaching or process-improvement items.

• Partner with Regional Managers and property teams: Build trusted working relationships with Regional Managers and property teams. Serve as first escalation point for compliance questions. Consult early, explain the reason behind requirements, clarify ownership and deadlines and work jointly toward compliant solutions without creating unnecessary operational barriers. 

• Own audit readiness and response: Coordinate and supervise regulatory, investor, funder, and other compliance audits and reviews. Establish internal plans and deadlines; assign responsibilities; review files and supporting documentation; oversee submissions; serve as or designate the primary contact; coordinate management responses; track findings and clarifications; and ensure corrective actions are completed and documented on time.

• Monitor portfolio compliance and corrective action: Monitor recertifications, renewals, file-review queues, correction cycles, reporting, and other compliance obligations for accuracy and timeliness. Identify trends or backlogs, notify the appropriate Regional Manager, require a recovery plan from Regional Managers, monitor completion and provide hands-on support when directed by the Director of Property Management. 

• Develop policies, procedures, and controls: Develop, maintain, and communicate policies, procedures, controls, and decision guidance needed for resident-file setup and maintenance, ongoing project compliance, customer service, Limited English Proficiency, EIV, and other regulatory or operational requirements. Ensure current materials are accessible and usable by the Property Management team.

• Maintain forms and regulatory documents: Create, review, and update applications, certifications, compliance forms, addenda, leases, Tenant Selection Plans, Affirmative Fair Housing Marketing Plans, Management Certifications, Rent Schedules, and other required documents. Ensure approved versions are updated in the appropriate systems and repositories and changes are communicated to affected employees.

• Lead training and onboarding: Own the compliance and role-specific components of Property Management onboarding. Maintain a structured training program that includes new-hire training, application and move-in processes, occupancy, recertifications, accounts receivable, GPRI reports, fair housing, customer service, program requirements, refresher training, knowledge checks, written guidance, and targeted retraining based on file trends, audit findings, questions, or identified risk.

• Convert requirements into practical guidance: Translate complex regulatory language into plain-language procedures, job aids, examples, and decision tools. Clearly communicate what is required, why it matters, who owns the next action, the deadline, whether work may proceed, and when the issue must be escalated. 

• Manage compliance workflows and systems: Partner with Property Management, IT and other stakeholders to establish effective assignment, notification, documentation, review, correction, and approval workflows in Yardi and other applicable systems. Identify data-quality or workflow issues that create risk, delay, duplicate work, or unclear ownership and coordinate sustainable solutions. 

• Centralized Leasing and Lease-Up Ownership: Provide management oversight for BHP’s centralized leasing and lease-up function. The operating model may include a Senior Compliance Specialist directly supervising Lease-Up Specialists or may assign Compliance Specialists as owners of defined leasing work. The manager is accountable for establishing the model, roles, coverage, quality standards, priorities, and handoffs. Centralized leasing responsibilities may include application intake and processing, eligibility review and verification, applicant communication, documentation follow-up, compliance approval, unit-offer and lease-up coordination, and readiness of the approved applicant/file for handoff.

• Serve as 504/Reasonable Accommodation compliance lead: Serve as the 504 Coordinator for the Reasonable Accommodation Committee. Receive, organize, track, and respond to Property Management reasonable-accommodation requests; coordinate the review process; maintain required documentation; and provide annual or targeted training to Property Management, Resident Services, Maintenance, and other teams as needed. 

• Administer EIV responsibilities: Maintain appropriate EIV access and expertise. Run required monthly EIV reports for the PBC portfolio, including Canyon Pointe and Glen Willow, in accordance with BHP policy and procedures and provide the reports to responsible Property Managers for required binder or record updates and/or delegate and maintain oversight of EIV responsibilities.

• Manage external relationships: Develop strong working relationships with CHFA, the City of Boulder, DOLA/DOH, HUD-related partners, tax-credit investors, consultants, and partner agencies. Respond accurately and promptly to compliance questions and requests and represent BHP’s compliance interests professionally. 

• Manage consultants, contracts, and invoices: When needed, research and recommend third-party compliance support; participate in contract negotiation; define deliverables and expectations; monitor consultant performance and work completion; and review and approve compliance-related invoices within assigned authority.

• Perform related duties: Perform other related duties and responsibilities as assigned. The role may provide direct technical or processing support when necessary, but remains accountable for building sustainable team capacity, clear ownership, and effective controls. 

LEADERSHIP AND DECISION MAKING EXPECATIONS:

• Sound judgment: Applies rules accurately without treating every imperfection as the same level of risk. 
• Risk assessment: Evaluates materiality, consequences, deadlines, resident impact, and organizational exposure before determining the response.
• Approachable leadership: Builds trust so employees ask questions and surface errors early; responds constructively while maintaining accountability.
• Operational partnership: Works with Regional Managers and property teams to achieve compliant outcomes and reliable service. 
• Consistency: Creates shared standards, calibrates reviewers, and explains changes in interpretation or expectations.
• People leadership: Sets direction, prioritizes work, coaches employees, addresses issues directly, and develops team capability.
• Decisiveness with escalation discipline: Makes decisions within authority, documents rationale when appropriate, and escalates matters that are novel, high-risk, cross-functional, or outside delegated authority.
• Clear communication: Explains complex requirements in plain language and identifies the required action, owner, deadline, and impact on workflow. 

REQUIRED QUALIFICATIONS:

• Minimum of three years of progressively responsible affordable-housing experience involving LIHTC, HOME, BAR, Section 8/PBC/PBV, HUD/PBRA or comparable regulated housing programs. 

• Minimum of three years of direct supervisory experience, including recent experience supervising employees. Experience must include assigning and prioritizing work, coaching and feedback, workload and coverage management, and accountability for quality and deadlines. 

• Demonstrated experience interpreting regulatory requirements, making or recommending decisions in non-routine situations, and assessing the materiality and risk of compliance issues. 

• Demonstrated responsibility for regulatory, investor, funder, or affordable-housing audits, file reviews, findings, or corrective-action responses. 

• Experience developing or delivering training, written procedures, job aids, or operational guidance. 

• Working knowledge of applicable affordable-housing laws, regulations, regulatory agreements, and fair-housing requirements and applicable local landlord-tenant laws, fair housing requirements, and other requirements governing property management operations.

• Strong relationship-building and communication skills across technical and nontechnical audiences, including the ability to explain requirements and resolve disagreement professionally. 

• Ability to lead with integrity, curiosity, accountability, consistency, and respect; maintain confidentiality; and support BHP’s mission and values. 

• Working knowledge of Yardi or similar property-management/compliance software and proficiency with Microsoft 365 tools. 

• Ability to travel among BHP properties and work in an office setting with frequent interaction with residents and employees. 

DESIRED QUALIFICATIONS:

• Undergraduate degree in a related field or an equivalent combination of education and progressively responsible experience. 

• Recent experience supervising a centralized compliance, certification, leasing, or regulated operational team. 

• Experience with layered affordable-housing programs and development or lease-up work. 

• Experience leading system or workflow implementation and process improvement. 

• Bilingual proficiency in English and Spanish. 

• Current, relevant affordable-housing compliance certification(s) or the ability to obtain required certifications within an established period after hire, in program areas such as LIHTC, PBV/Section 8, PBRA, HOME, and Fair Housing. BHP will determine the certifications required for the assigned portfolio and responsibilities.

CHAIN OF SUPERVISION:

(1) TITLE OF IMMEDIATE SUPERVISOR: Director of Property Management

(2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: Compliance Specialist(s) and Senior Compliance Specialist(s). The Senior Compliance Specialist currently provides direct supervision of the Centralized Lease-Up Team with the Compliance Training Manager having overall management responsibility for the compliance and centralized leasing/lease-up functions.

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Personal vehicle, telephone, computer, photocopy machine, facsimile machine, and calculator.

WORKING CONDITIONS: Environment: Normal office setting with travel to various properties owned and operated by BHP; frequent contact with residents including those with disabilities.

Physical: Incumbents require sufficient mobility to work in an office setting, operate office equipment and travel to various locations. Vision: Vision sufficient to read small print, computer screens and other printed documents.

BHP is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law or regulation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.