Contract Freight Solutions Provider

Location:


Hybrid in Jacksonville, FL
Weekend Days are work at home
Weekdays are in office




Schedule:


Thursday – Sunday or Friday - Monday,
Weekend Hours are 6a – 6p Eastern
Weekday hours are 8am – 5pm (some flexibility)






What work will you perform?
As the Contract Freight Solutions Provider, you will be responsible for supporting daily transportation operations. You will provide superior customer service while managing assigned shipments/accounts. This means ensuring accurate, timely communication with customers, carriers, drivers, and internal operations teams, as well as agents. In this role you will support both customer solutions and account management functions, including load tracking, tender management, status updates, customer and carrier communication, appointment scheduling, issue escalation, system updates, agent guidance and operational follow-through. This position is critical to maintaining service expectations during weekend and extended-hour coverage. Those who can prioritize work in an ever-changing environment while delighting customers with their service orientation will be most successful.

Essential Responsibilities:

Provide timely, accurate shipment updates to customers, Account Managers, carriers, and internal operations teams
Oversee operational performance by creating and monitoring shipments not tracking, shipments needing coverage, out of route risk factors
Independently oversee customer tenders, including rate approvals and capacity commitments, during weekends and night shifts to ensure uninterrupted customer support and service continuity
Monitor assigned shipments from pickup through delivery, proactively communicating delays, service concerns, or shipment issues
Maintain accurate shipment data, status codes, dates, times, notes, rates, accessorials, PO/BOL numbers, driver details, and other critical load information in customer and internal systems
Have decision authority on load tenders, including accepting shipments, posting loads, assigning committed capacity, and confirming coverage with carrier partners
Support customer relationships by representing Landstar Blue professionally and maintaining clear communication with customer contacts
Accountability for reviewing yards, drop locations, and handling plans when required to help limit risk and support secure shipment execution


Required Minimum Experience and Education:

Bachelor’s degree or equivalent experience
2 years of experience in Logistics or Supply Chain Logistics Operations


Preferred Experience and Education:

2 years of experience with operations, transportation pricing, carrier management, or capacity coverage


Knowledge, Skills, and Abilities:

Strong interpersonal, communication, and organizational skills.


Ability to multi-task and work in a fast-paced, changing environment.


Strong computer skills, including PC/Internet literacy and Microsoft Office experience.


Ability to communicate professionally with customers, carriers, drivers, agents and internal teams.


Ability to enter, review, and maintain accurate shipment and customer data.
Microsoft suite skills (PowerPoint, Excel, Outlook, TEAMS, etc…)


**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.