Crew Scheduler (Contract)

CREW SCHEDULER

Reference #: 2026-132

 
Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. 

Discover Ontario, Canada, and an exciting career with Ornge.

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

The role of the Crew Scheduler will contribute in a variety of ways to the day to day operations of the Workforce Planning and Scheduling department at Ornge.  S/he will plan and forecast short term to mid term need of stakeholders related to the staffing of the Ornge fleet and Ornge Communications Center, as well as assist in scheduling training sessions and changes for staffing requirements.   S/he will arrange travel, accommodations (HOTAC), car rentals, and other Ornge related business travel for Paramedics, Pilots, AMEs and other personnel as required.  S/he will need to become familiar with multiple Collective Bargaining Agreements, service providers, and adhere to Ornge Policy.  S/he will work cross functionally with the Operations Control Centre, Aviation, Human Resources and Labour Relations, Medical Operations, and Paramedic Education, in a range of capacities.  

Key Accountabilities:

• Collaborate with other business units to ensure educational requirements are scheduled timely and efficiently;
• Monitor and manage crew operations and schedules to ensure compliance with Transport Canada Civil Aviation Regulations, Collective Agreements and company policies; 
• Accurately record and maintain scheduling records;
• Monitor flight and duty time compliance and respond to irregularities; 
• Complete monthly reports as required;
• Book travel in a timely manner as required and approved and ensure reservations are confirmed and prepared itineraries are met;
• Provide support and respond to issues regarding travel scheduling, reservations, cancellations and general inquiries; and
• Other duties as assigned.

Qualifications:

• Post-secondary education;
• Experience in scheduling 24/7 operations; aviation and/or medical preferable;
• Understanding of the provincial Transport Medicine system is an asset;
• Ability to interpret and execute policies relating to Collective Agreements;
• Ability to work within policies and practices of multiple stakeholders;
• Demonstrated ability to analyze issues, develop solutions and execute plans;
• Ability to establish and effectively manage numerous priorities and meet deadlines;
• Strong planning and organizational skills; 
• Knowledge or familiarity with Scheduling Software Systems is an asset; 
• Basic knowledge of travel booking applications;
• Must be available to work shift rotation after business hours, on weekends and holidays;
• Proficient with Microsoft Office applications and strong technical skills with software use;
• Ability to multi-task work with flexibility in a fast-paced environment under minimal supervision; 
• Excellent communication skills.

Total Rewards:

• Comprehensive Health and Dental Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
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