Investigations Coordinator

INVESTIGATIONS COORDINATOR

Reference #: 2026-129

 
Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. 

Discover Ontario, Canada, and an exciting career with Ornge.

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

Join a team dedicated to improving safety and accountability across the organization. As an Investigations Coordinator, you'll play a pivotal role in the incident management process, serving as the central point for coordinating and tracking incident reports from intake through resolution. Combining strong organizational skills with a keen eye for detail, you'll help ensure incidents are handled efficiently, documentation is complete and accurate, and critical follow-up actions are executed in a timely manner. This is an exciting opportunity for someone who thrives in a dynamic environment and wants to contribute to meaningful work that supports quality, safety, and continuous improvement.

Key Accountabilities:

• Processes, acknowledges, and coordinates daily incident reports (IRs) submitted.
• Reviews and summarizes incidents for reporting meetings.
• Creates PDF summaries of incident reports for review by management.
• Audits and corrects submitted IRs to ensure accuracy and completeness.

• Acknowledges receipt and assigns IRs to the appropriate Most Responsible Person (MRP).

• Reports applicable incidents to the Air Ambulance Oversight Unit (AAOU), in accordance with the Performance Agreement (PA) and Ontario Ambulance Documentation Standards (OADS).

• Attends and actively contributes to various committee meetings.
• Prepare meeting agendas, record minutes, and distribute documentation.
• Retrieves and compiles data from the incident management system and other relevant sources.

• Supports PSI reporting processes.

• Administers and maintains incident management databases.
• Manages user accounts within the incident management system.

• Distributes internal documents as required.
• Performs other duties as assigned.

Qualifications:

• Post-secondary education completed or currently enrolled in a relevant program.
• 1-2 years of administrative experience working in healthcare, EMS, aviation, emergency service dispatch or policing.
• Preferred background in Healthcare, EMS/Aviation and/or investigative processes.
• Exceptional attention to detail and commitment to maintaining accuracy in a fast-paced environment.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience working with SQL and Power BI is considered an asset.
• Completion of the National Course on Incident Investigation Techniques (NCIT) or equivalent investigation training is considered an asset

Total Rewards:

• Comprehensive Health and Dental Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Optional Enrollment.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!