Customer Service Representative

Customer Service Representative

• Pull in customer releases daily/weekly and compare them to prior releases, confirming requirements stay within the 15% maximum allowed and reporting any variances.
• Verify and adjust order information weekly, and analyze it for accuracy.
• Make the arrangements needed so customers receive parts per release requirements, and communicate release changes to the right people.
• Update SMART, DDL and any other customer-mandated portals, and make sure ASNs are transmitted and received promptly, resolving any issues.
• Take part in daily meetings on past-due status, customer requirements and timing.
• Develop the master production plan and schedule to meet customer demand with minimum effective inventory, setting the sequence and lead time of operations to meet shipping dates.
• Plan and schedule workflow for each department, expedite operations that delay schedules, and adjust schedules for unforeseen conditions.
• Recommend production shutdowns and overtime based on inventory levels, customer schedules and equipment availability.
• Review schedules daily to remove unneeded quantities, such as repaired items returning to the process or schedules not completed because of changeovers.
• Start or carry out corrective action as needed to keep service and customer satisfaction high, and coordinate difficult or unusual situations.
• Prepare customer service summary and production reports.
• Maintain professional relationships with internal and external customers.
• Other duties as assigned.

• 2+ years of progressive customer service or direct marketing experience.
• Excellent verbal and written communication skills.
• Ability to work different hours and shifts as needed.
• Must be at least 18 years of age and legally authorized to work in the United States.

• Experience in the automotive industry.
• Familiarity with customer portals and ASN/EDI processes.

• High school diploma or equivalent.

• Excellent verbal and written communication.
• Works well under pressure and keeps a calm head when priorities shift.
• Can juggle many projects at one time.
• An excellent sense of priorities.
• Flexible and able to work different hours and shifts as needed.

• Primarily office-based, with extended periods of sitting and frequent computer use.
• Shift, weekend and overtime work may be required based on customer and production needs.
• Occasional visits to the manufacturing floor may require safety glasses, hearing protection and safety footwear.
• Ability to perform the essential functions of this position, with or without reasonable accommodation.

• International development platform – Build your career with a fast-growing global automotive supplier with 78 plants worldwide and North American headquarters in Wixom, Michigan.
• Dynamic and efficient team – Work closely with Production, Logistics, Quality and Sales colleagues.
• All-round personal improvement – Grow your skills in customer service, scheduling and supply chain.
• Personalized humanistic care – A workplace that treats people as individuals.
• Diversified working atmosphere – A multicultural, multinational workplace where different backgrounds and perspectives are valued.
• Modern office setting.
• Competitive compensation package.