Customer Service Representative

About New England Wire Products

New England Wire Products is a family-owned manufacturer with over 45 years of experience building custom wire and metal products entirely in the USA, all under one roof from design through delivery. We serve national retailers, industrial and warehouse operators, and specialty customers, and we are growing fast and putting AI to work ahead of the rest of our industry.

The opportunity

We are hiring a Customer Service Representative to join the NEWP Customer Service team. This is a customer-facing position focused on customer service and logistics: answering customer questions on quotes, order status, and delivery dates, coordinating freight so orders reach customers on schedule, and keeping orders moving across Sales, Engineering, and Production.

Pay and benefits

• Pay: $60,000 to $65,000 per year
• Health and dental coverage, a retirement plan, paid holidays, and vacation after the 90-day introductory period

What you will own

• Customer inquiries and orders: responding promptly, preparing quotes, and processing orders accurately
• Freight coordination: coordinating freight shipments and tracking deliveries so products reach customers on schedule
• Order communication: keeping customers updated on order status, delivery schedules, and any changes
• Internal coordination: working with the rest of the Customer Service team, Engineering, Production, and Sales so every customer requirement is met
• Issue resolution: serving as the first point of contact when a customer needs help and seeing each issue through to a fix

Employment with New England Wire Products is contingent on a successful background check, which we conduct after a conditional offer of employment and in line with applicable law. We participate in E-Verify and confirm the employment eligibility of all new employees.

New England Wire Products is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Qualifications

Who we are looking for

• Builds strong customer relationships through clear, friendly, prompt communication
• Experience in customer service, logistics, or a related role, or a bachelor's degree in business or a related field
• Strong problem solver with close attention to detail
• Comfortable in CRM software and Microsoft Office
• Manages several priorities at once in a fast-paced environment

What you will gain

• A ground-level view of how a custom manufacturer runs, from first quote to final delivery
• Daily work alongside Sales, Engineering, and Production
• A place in a fast-growing, family-owned American manufacturer putting AI to work ahead of its industry