Customer Success Manager

About the Role

Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and build a customer success function that brings customer insights directly to the product team.

What You'll Do

• Manage enterprise customers through onboarding, adoption, renewals, and expansion.

• Lead customer discovery and enablement conversations, matching use cases to product capabilities and helping users adopt AI in their daily work.

• Capture bugs, feature requests, and customer feedback, and share insights with product leaders and company founders.

• Partner with forward-deployed engineers on proof-of-concept to paid-customer conversions.

• Help customers meet business objectives using AI capabilities and enterprise integrations.

What We're Looking For

• Five to seven years of customer success experience, including at an early-stage startup.

• Experience supporting a horizontal AI product, with customer-facing AI enablement such as running training sessions, teaching users to prompt, or creating adoption playbooks.

• A proactive approach to customer success that goes beyond reactive support.

• Experience with both product-led growth and enterprise sales motions is helpful.

• Comfort working with Slack, Jira, GitHub, Confluence, and AI/LLM products.

• Strong customer coaching and problem-solving skills, with a track record of sustained contributions in prior roles.

Compensation & Benefits

Base salary is $130,000 to $160,000 annually. Visa sponsorship is not available.

Location

Hybrid role based in San Francisco, California. Candidates based in or willing to relocate to San Francisco or Atlanta may be considered.