Customer Success Manager

About the Role

Join an early-stage AI startup as its first dedicated Customer Success hire. You will own the post-sale customer journey, help enterprise customers adopt AI in their day-to-day work, and bring customer insights directly to the product team.

What You'll Do

• Manage enterprise customer relationships across onboarding, adoption, renewals, and expansion.

• Lead customer calls focused on discovery, matching use cases, and driving product adoption.

• Coach non-technical users through AI enablement, including prompting and practical usage guidance.

• Share bugs, feature requests, and voice-of-customer feedback with product leaders and company founders.

• Partner with forward-deployed engineering on proof-of-concept to paid-customer conversions.

• Connect customer business goals with AI product capabilities and enterprise integrations.

What We're Looking For

• Five to seven years of proactive Customer Success experience, including at an early-stage AI startup.

• Experience helping customers adopt AI through enablement, training, or usage playbooks, not just personal use or internal tool building.

• Background supporting products where customers configure or prompt AI directly, as well as experience with product-led growth and enterprise sales motions.

• Comfort working in an evolving startup environment and collaborating closely with customers, product, and engineering teams.

• Familiarity with tools such as Slack, Jira, GitHub, and Confluence, and with AI and large language models.

Compensation & Benefits

Base salary is $130,000 to $160,000 annually. Visa sponsorship is not available.

Location

Hybrid, based in San Francisco, California.