Desk Agent | Spa | Full Time
Amelia Island, FL, United States2w ago
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Skills
Experience
Level
Title
Location
Salary
Freshness
Similarity
Key details
- Location
- Amelia Island, FL, United States
- Work style
- Onsite
- Function
- other
- Focus area
- other
- Posted
- 2w ago
Skills
point of saleretail sales
About the role
Overview:
The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.
Responsibilities:
Greet and welcome all guests coming into the Spa.
Handle all the billing and point-of-sale functions for spa services and retail sales.
Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
Assist with scheduled retail inventory.
Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.
Provide personal attention and ensure a pleasant visit for each guest.
Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
Attend all required department training and meetings.
Perform any other duties required by management.
Qualifications:
Ability to stand for the entire scheduled shift.
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
Must be passionate about providing warm, engaging, and personalized service.
Must meet standards of appearance and always maintain a high level of personal hygiene.
Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.
Food Handlers & TIPS Certification Required.
The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.
Responsibilities:
Greet and welcome all guests coming into the Spa.
Handle all the billing and point-of-sale functions for spa services and retail sales.
Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
Assist with scheduled retail inventory.
Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail.
Provide personal attention and ensure a pleasant visit for each guest.
Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
Attend all required department training and meetings.
Perform any other duties required by management.
Qualifications:
Ability to stand for the entire scheduled shift.
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
Must be passionate about providing warm, engaging, and personalized service.
Must meet standards of appearance and always maintain a high level of personal hygiene.
Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure.
Food Handlers & TIPS Certification Required.