Director, Client Success

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Client Success based in the United States.

The Director, Client Success will lead strategic client relationships and drive satisfaction, retention, renewals, and revenue growth across a portfolio of key accounts. In this leadership role, you will manage and develop a team of Client Success Executives, ensuring consistent delivery of high-quality revenue cycle management (RCM) strategies. You will serve as a trusted advisor to senior client stakeholders while acting as an internal leader responsible for operational performance and business outcomes. Through data-driven insights, financial analysis, and industry expertise, you will identify opportunities to improve client value, manage risk, and strengthen long-term partnerships. Working closely with teams across operations, sales, analytics, finance, and executive leadership, you will help align service delivery with client objectives and business priorities. This is a fully remote opportunity for an experienced healthcare client success leader who combines strategic thinking, commercial judgment, and strong people-management skills.

Accountabilities

• Lead, coach, and develop a high-performing team of Client Success Executives through clear expectations, regular feedback, performance management, and accountability.

• Establish and oversee standardized client success strategies, operating rhythms, and performance metrics that support retention, renewals, and account growth.

• Ensure consistent execution of comprehensive revenue cycle management strategies across the assigned client portfolio.

• Serve as executive sponsor and primary escalation point for complex, sensitive, or high-risk client relationships.

• Partner with Client Success Executives to develop and implement client-specific operational, financial, and growth plans aligned with contractual commitments and business objectives.

• Use performance data, analytics, and industry insights to identify opportunities, recommend improvements, and demonstrate measurable client value.

• Build and maintain trusted executive-level relationships through transparent communication and consistent delivery against agreed outcomes.

• Lead quarterly business reviews and executive discussions, presenting performance results, risks, opportunities, and strategic recommendations.

• Proactively identify and mitigate client and operational risks through structured reviews, escalation processes, and corrective action plans.

• Collaborate with Operations and Revenue Cycle leadership to ensure service delivery meets or exceeds quality, productivity, and financial targets.

• Oversee client-level profit and loss (P&L) performance, supporting budget execution and margin optimization.

• Work cross-functionally with Sales, Marketing, Revenue Cycle, Project Management, Analytics, and Executive Leadership to deliver a coordinated client experience.

• Support sales and renewal activities through strategic account insights, relationship continuity, and executive-level engagement.

• Monitor healthcare industry developments, regulatory changes, and market trends to inform client strategies and identify opportunities for innovation.

• Develop training, enablement, and professional development initiatives that strengthen team capabilities and support organizational growth.

• Mentor and motivate team members while reinforcing compliance standards, organizational values, and a results-oriented culture.

Requirements:

• Bachelor's degree in Business Administration, Healthcare Management, Marketing, Sales, or a related discipline, or equivalent professional experience.

• At least 5 years of progressive experience in Client Success, Account Management, or Healthcare Revenue Cycle Management (RCM).

• Demonstrated success leading, coaching, and developing client-facing teams.

• Strong understanding of healthcare revenue cycle operations, compliance requirements, and relevant regulations.

• Proven ability to analyze complex data and translate findings into practical business and client strategies.

• Excellent executive-level communication, relationship-building, negotiation, and stakeholder-management skills.

• Strong organizational and prioritization abilities, with the capacity to manage multiple strategic accounts and competing demands in a fast-paced environment.

• Proficiency in Microsoft Office and modern web-based business applications.

• Professional English proficiency for understanding policies, preparing written correspondence, and communicating effectively with colleagues and clients.

• Ability to work remotely from a quiet, private, and distraction-free workspace with a reliable internet connection.

• Willingness and ability to travel occasionally for required company and client meetings.

• Ability to perform the essential functions of the role, including extended periods of computer-based work and frequent verbal and written communication.

• Applicants must be authorized to work in the United States now and in the future. Visa sponsorship is not available for this position.

Preferred Qualifications:

• Master's degree in Business Administration, Healthcare Administration, or a related field.

• Experience in EMS billing, healthcare billing, or RCM service organizations.

• Track record of leading change management initiatives and scaling operational best practices.

• Experience with CRM, analytics, and project management platforms such as Salesforce, Smartsheet, or Microsoft Project.

• Strong financial acumen, including account-level profitability management, budgeting, and growth planning.

Benefits:

• Annual salary: $115,000–$130,000, with final compensation based on qualifications, experience, and business needs.

• Eligibility to participate in a discretionary bonus plan.

• Comprehensive benefits package, including health coverage and a retirement plan.

• Paid time off.

• Additional benefits provided in accordance with applicable law.

• Fully remote working arrangement.

• Necessary remote-work equipment provided, including a computer, monitor, keyboard, mouse, and headset.