Ferman Chevrolet Brandon- Master Service Technician

Description

Position Summary

The Master Service Technician is a highly skilled automotive technician responsible for diagnosing, repairing, and maintaining complex vehicle systems to manufacturer and dealership standards. This position requires advanced technical knowledge, strong diagnostic abilities, and the ability to efficiently complete complex mechanical and electrical repairs while delivering a high level of service and workmanship for every guest.

Essential Duties and Responsibilities

• Perform advanced diagnosis, maintenance, and repair of automotive systems, including engine, transmission, electrical, steering, suspension, braking, HVAC, and drivetrain systems.
• Diagnose complex mechanical and electrical concerns using manufacturer diagnostic equipment, scan tools, service information, and established diagnostic procedures.
• Perform repairs accurately and efficiently in accordance with dealership and manufacturer specifications.
• Complete required inspections and identify additional maintenance or repair needs based on vehicle condition and manufacturer recommendations.
• Clearly document diagnostic findings, repairs performed, parts used, and recommended services on repair orders.
• Communicate with Service Advisors regarding vehicle condition, diagnostic results, recommended repairs, and anticipated repair requirements.
• Perform warranty repairs in accordance with manufacturer policies and documentation requirements.
• Verify completed repairs through appropriate testing and quality-control procedures.
• Maintain required manufacturer training and certifications applicable to the position.
• Stay current on manufacturer technical information, service bulletins, diagnostic procedures, and emerging vehicle technology.
• Assist other technicians with complex diagnostic or repair concerns when appropriate.
• Maintain productivity and quality standards while ensuring repairs are completed correctly.
• Maintain and properly care for dealership-owned equipment, tools, and diagnostic devices.
• Keep the assigned work area clean, organized, and compliant with dealership safety requirements.
• Follow all dealership, manufacturer, OSHA, environmental, and safety procedures.
• Properly handle and dispose of hazardous materials, fluids, batteries, and other regulated automotive materials.
• Protect guest vehicles from damage by following dealership vehicle-care procedures.
• Road test vehicles when necessary and when authorized to verify guest concerns and completed repairs.
• Attend required dealership and manufacturer training programs and meetings.
• Perform other duties as assigned.

Requirements

Qualifications

• Extensive automotive repair and diagnostic experience.
• Advanced knowledge of mechanical, electrical, and electronic vehicle systems.
• Demonstrated ability to diagnose and repair complex vehicle concerns.
• ASE Master Automobile Technician certification preferred.
• Manufacturer Master Technician certification preferred where applicable.
• Ability to effectively use diagnostic equipment, scan tools, digital service information, and specialty tools.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to read and interpret technical service information, wiring diagrams, repair procedures, and specifications.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently while contributing to a team environment.
• Valid driver’s license and an acceptable driving record consistent with dealership requirements.

Education and Experience

• High school diploma or equivalent preferred.
• Completion of an automotive technical or vocational program preferred.
• Extensive experience as an automotive Service Technician, preferably within a dealership environment.
• Advanced ASE and/or manufacturer certifications preferred.

Physical Requirements

• Ability to stand, walk, bend, stoop, kneel, crouch, and work in and around vehicles for extended periods.
• Ability to regularly use hand tools, power tools, lifts, and automotive diagnostic equipment.
• Ability to lift and move automotive parts, tools, and equipment as required to perform job duties.
• Ability to work in a service-shop environment that may include exposure to noise, vehicle exhaust, chemicals, temperature changes, and moving equipment.

Work Environment

Work is primarily performed in an automotive service shop environment with exposure to noise, moving vehicles, machinery, automotive fluids, chemicals, and varying temperatures. The position requires regular use of tools and diagnostic equipment and adherence to all dealership safety procedures.

Equal Employment Opportunity Statement

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.