Front Desk Agent

Polished, warm, and ready to be the face of our resort? Prime Group is looking for a Front Desk Agent to welcome guests with genuine hospitality, manage arrivals and departures with ease, and help create an unforgettable stay from first hello to farewell.

The Front Desk Agent creates the ultimate guest experience for all guests of our resort, recognizing, welcoming, serving, and bidding farewell to every guest and visitor with warmth and polish. Primary duties focus on some or all of the following areas, including but not limited to: guest check-in/check-out, night audit, food and beverage support, meetings and event guest service, transportation, market, and other guest requests.

Including but not limited to:

Guest Experience

• Welcome every guest with warmth and polish, anticipating needs and going the extra mile to ensure total guest satisfaction
• Recognize returning guests and personalize each arrival, stay, and departure
• Share working knowledge of resort services and the local area to recommend dining, activities, and experiences
• Represent PMG Hospitality professionally; comply with Company and Brand Standards and complete required training
• Maintain a polished appearance with a complete uniform and name tag; follow all safety and security procedures

Front Desk

• Complete registrations, confirm stay details, select rooms, provide key folders, and close out guest accounts at check-out
• Use consultative selling to maximize occupancy and average rate, offering room upgrades, packages, and amenities
• Verify credit cards, handle cash, post charges, and balance an assigned cash bank per accounting guidelines
• Answer phones promptly and pleasantly, take and relay messages, and handle mail and packages for guests
• Resolve guest concerns promptly and with empathy, documenting solutions and informing management
• Provide safety deposit boxes; follow key and guest information security procedures, including weekly key inventory

Night Audit

• Verify all daily guest account charges and post room charges so accounts are current and in balance by 6:00 a.m.
• Complete credit card transmittals, direct bills, and no-show billings; relocate guests as needed; prepare required reports
• Act as manager on duty in the absence of the General Manager, Sales Manager, Front Desk Manager, or Executive Housekeeper

Breakfast Area and Market/Pantry

• Assist with breakfast setup, service, and cleanliness while complying with health department standards
• Stock and maintain the Market/Pantry, alert the Front Desk Manager to low items, and assist with monthly inventory

• High school diploma required; university degree in a related field preferred
• 3 years of experience in a similar position, including prior experience with brand systems
• Experience in upscale or full-service resort hospitality preferred
• Excellent interpersonal, telephone, and organizational skills, with a polished and persuasive presence
• Ability to handle multiple tasks with strict deadlines in a fast-paced, dynamic environment
• Type at least 30 wpm with high proficiency in MS Word and Excel
• Strong analytical and problem-solving skills, with accuracy and attention to detail; basic math and calculator skills
• Personal accountability and pride in results
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Ability to stand, walk, and reach with hands and arms; occasionally lift up to 40 pounds

• A resort setting in the Florida Keys
• Competitive salary commensurate with experience
• Comprehensive benefits package including health insurance, retirement plans, and paid time off
• Collaborative and team-oriented work environment
• Opportunities for professional development and career advancement within a growing organization

Prime Group's vertically integrated approach unifies multiple real estate disciplines under a single roof, sharing a multifaceted vision of improved, sustainable real estate development through diverse strengths, strategic affiliates, and talented in-house professionals. Our portfolio includes retail centers, offices, mixed-use developments, hotels, resorts, restaurants, and residential single and multi-family communities, each supported through technology, planning, and experienced personnel. We are a privately owned company with the agility and strength to leverage unique opportunities, and growth is a measure of our success. Since Prime Group began as a residential real estate development company, we have grown to include commercial retail, office, hospitality, and mixed-use specialties, consultation, and management.

If you are a motivated hospitality professional who takes pride in great service, we invite you to apply for the Front Desk Agent position at Prime Group.

Reports To: Front Desk Supervisor / General Manager

Thank you for expressing interest in employment with Prime Group. While only those candidates considered for the position will be contacted, your resume will remain on file for 90 days. Prime Group is an Equal Opportunity Employer.