Governance Senior Officer - Business Banking.Egypt- SMEs.Retail Banking

The Governance Senior Officer will lead quality assurance and strict governance for Mashreq Bank Egypt’s Business Banking teams, focusing on SME segment. The role monitors processes, validates incentive payouts, manages risk and control self‑assessments (RCSA), supports new projects, and ensures compliance with all regulatory, legal and internal policies while driving continuous improvement and team development.

Job Purpose:

• To provide quality assurance and strict governance over Business banking Business teams of Egypt which includes monitoring processes, improving channel accuracy and efficiency while maintaining strong engagement with relevant stake holders.

• Review and Validation for Egypt Business banking incentive payouts process for all channels.

• Revise regulatory procedures, reports etc. periodically to identify hidden risks or non-conformity issues, and identify compliance issues that require follow-up or investigation.
• Maintain current knowledge of relevant regulations, including proposed and final rules.
• Responsible for Business banking RCSA.
• Support all RBG new projects and subsequent implementation of system development.

Key Result Areas:

• To ensure highly efficiency and effectiveness in the overall business cycle and to maintain smoother processes & procedures and try to keep motivate, and develop the team members.

• Enhance the service team members’ performance to test their ability in case of let transfer some of them to take a role of credit analyst member who serve the team by updating any expired credit proposals in time manner to ensure having a healthy portfolio and support the sales team.

• Manage the RCSA for SME

• Handling SME portfolio review in line with regulatory, legal and internal policy: KYC, FATCA, UBO, CRs, IDs, PPs, Dormant, Deceased, Minor

• Implement internal process controls within SMEs based on F&I and business recommendations on any previous fraud investigation reporting.

• To directly assist unit manager in strategy/ policy/ process roll outs and any delegated authority.

• Regular review & update on SOP’s & work instructions for all verticals in SMEs sales force.

• Review and recommend changes to operating procedures (where required) to streamline the processes.

• Providing recommendations of key controls and improvement opportunities, and ensuring these controls are embedded within the revised processes

• Ensure process alignment within sales for quality input of application, smoother flow and ensuring no leakages.

• Handling External/ Internal/ CBE auditors and keep track of all open audit findings and ensure timely closure by the respective unit.

• Responsible for the timely resolution of all Group Audit/Internal Control findings as identified by Group Internal Audit and Group Internal Control

• Identify weakness in the effectiveness of controls and key processes and providing appropriate recommendations for improvement to minimize risk and safeguard the bank’s assets.

• Monitoring activities encompassing all spheres of sales management and identifying areas of improvements.

• Ultimately responsible for developing and implementing risk mitigating actions within area by thoroughly understanding the cause and effect of each risk.

• Monitoring control related trainings such as Fraud awareness, AML & Terrorist financing IT Security etc.

• At subsidiary level, serve as independent contact for any employee wishing to report a suspected or detected compliance violation

• Track/ handle and calculate incentives/ deferrals with head office incentive team to the entire SMEs team members.

• Manage the entire portfolio and support in portfolio reallocation; ensure having a healthy portfolio by let the team members abiding to the process of portfolio maintenance.

• Ensure have an escalation process for each item that must be tracked and fulfilled to avoid any delay in abiding for MB process processes.

• Ensure that all reports/ complaints related to CBE are fulfilled and replied on time.

• Apply and implement all recommendation raised by Compliance team.

• Ensure effective usage of CRM in tracking of sales staff KPAs.

• Ensure coordinators are accredited by risk to check the sales controllable rejects upfront.

• Dealing with external or internal vendors to facilitate the workflow and business.

• Ensure full awareness/ conscience of all the processes/ procedures to of business.

• Work on SMEs portfolio management- portfolio reallocation and portfolio analysis.

• To ensure fraudulent applications are detected on a best effort basis and highlighted to F&I for further investigations.

• Provide all line managers with analysis over the portfolio/ KPIs status and portfolio management status.

• Manage and track non performing clients and defaulting clients and follow up with their respective relationship managers or team leaders to assure decrease provisions as well increase settlement and MB profitability.

Knowledge, Skills & Experience:

• University graduate (Preferably with some accounting/banking or math’s component)
• Min 8 years’ experience
• Knowledge of the efficient working of banking systems.
• Fair knowledge on different on credit compliance and risk management
• Communication drive and the interpersonal & negotiation skills
• Excellent communication skills.
• Positive attitude.
• Relevant portfolio management experience
• Excellent leadership and management capability.
• Must be able to work under pressure and within short / challenging deadlines, self-motivated and dynamic thinking, committed to success

• Ability to provide business guidance, specifications and manage technical analysts and consultants independently.