HGCY Supervisor (2975)

Founded in 1907 in Houston’s Second Ward (today’s East End), BakerRipley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year.

BakerRipley works with Neighbors in approximately 60 services locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well.

Through our work in socioeconomic mobility, health and wellness, and education, BakerRipley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams.

HGCY Program Supervisor

Position Summary
Oversee day-to-day service delivery, staff supervision, and alignment with HGCY program goals.

Key Responsibilities:
• Supervise contractor staff delivering HGCY services.
• Ensure services meet performance targets and contractual requirements.
• Act as the primary liaison with Workforce Solutions staff.
• Manage budget, staffing, and resources.
• Lead continuous improvement and staff development efforts.

Purpose:
Provide overall leadership, ensure compliance, and serve as the point of contact with Workforce Solutions. Managers and supervisors are responsible for guiding their teams to achieve Workforce Solutions’ strategic goals through leadership, accountability, and innovation. They will model these priorities by setting clear expectations, monitoring performance benchmarks, and fostering a culture of collaboration and continuous improvement.
Strategic Goals
Support Business-Forward Strategies to Fuel the Regional Economy
Lead efforts to align workforce services with regional economic priorities. Promote employer partnerships, industry engagement, and ensure staff integrate labor market insights into client advising and outreach activities.
Improve Service Delivery Through Technology & Innovation
Champion the adoption of digital tools, automation, and innovative practices to streamline workflows, enhance client experiences, and maintain data accuracy. Guide staff in leveraging technology for efficient case management and reporting.
Serve as a Convener & Forge Strategic Partnerships
Build and sustain collaborative relationships with community organizations, educational institutions, and employers. Support staff in coordinating events, referrals, and joint initiatives that expand access to workforce resources and strengthen regional collaboration.
Increase Awareness of Services & Opportunities
Drive outreach strategies that elevate visibility of programs and services. Ensure staff deliver high-quality workshops, collect client feedback, and share success stories to strengthen community engagement and trust.

Qualifications

Minimum Requirements:
• Bachelor’s degree in workforce development, education, social services, or related field (experience may substitute).
• 3+ years in program management, contract management, or workforce development.
• Strong knowledge of WIOA Youth requirements and performance measures.
• Staff supervision experience.
• Excellent communication and partnership-building skills.
• Critical thinking and execution.
• Workflow development.
• Data management and analysis.