Mart Merchant Partner, Southern Sumatra

Job Description

Get to Know the Role

We are looking for a dynamic Mart Merchant Partner for South Sumatera. you will be the driving force behind the growth of our GrabMart merchant ecosystem in the region. You will be at the forefront of client-facing partnerships—identifying merchant pitch gaps, leading high-stakes negotiations, and shaping execution strategies to hit target numbers. This is an ideal opportunity to lead from the front and scale the future of quick commerce with GrabMart. You will lead a dedicated team of Account Managers and Merchant Acquisition. Using a data-driven approach to improve territory coverage, boost merchant sales, and ensure seamless operational execution. We are looking for a disciplined, details leader who can balance strategic planning with rigorous on-the-ground execution.

What You Will Do

• Lead, mentor, and evaluate Account Management and Merchant Acquisition teams to foster a good performance culture and consistently achieve regional KPIs.
• Define merchant visit priorities and territory coverage by analyzing transaction volumes, campaign adoption rates, and historical visit metrics.
• Drive merchant revenue by boosting participation in Grab promotional campaigns, advertising solutions, and sales initiatives (e.g., menu expansion, basket-size growth).
• Oversee the end-to-end merchant lifecycle across the territory, ensuring optimal account allocation, seamless onboarding, and rigorous data integrity.
• Serve as the primary escalation point for complex merchant issues, partnering with cross-functional teams to deliver rapid, effective resolutions.
• Track territory metrics and deliver regular reports with actionable insights for senior leadership.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2+ years in Sales, Account Management, or Business Development, preferably within e-commerce, FMCG, quick commerce, food delivery, or tech.
• Minimum 2 years of proven experience leading, coaching, and managing commercial or operational teams.
• Deep understanding of quick commerce, O2O, digital marketplaces, and online grocery/fresh market dynamics.
• Familiarity with the merchant landscape and market dynamics in Palembang and South Sumatra.
• Advanced Microsoft Excel proficiency (complex formulas and functions) to generate actionable insights, track performance metrics, and optimize territory sales strategies.
• Bilingual proficiency in Bahasa Indonesia and business-level English, with proven stakeholder management, pitching, and conflict resolution skills.
• Disciplined, organized, and collaborative, with a track record of thriving in dynamic environments, prioritizing high workloads, ensuring data accuracy, and handling complex escalations.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.